Security Team Leader, Part-time

Broad Functions

The Security Team Leader is responsible for overseeing and supporting a team of Security Associates to ensure safe, secure, and positive experiences for all guests, artists, and staff during events at The Bushnell. Team Leaders provide direction and coordination for assigned areas such as lobbies, stage doors, and parking lots, ensuring security operations are executed professionally and in alignment with The Bushnell's policies, standards, and guest service expectations.

The Team Leader serves as a point of contact between Security Associates and the on-duty Security Coordinator or Manager, ensuring effective communication, professionalism, and consistency across all event security operations.

This position may provide support for additional Bushnell Security Services properties, including but not limited to the Warner Theatre in Torrington, Connecticut.

Duties and Responsibilities:

• Supervise and guide assigned Security Associates during events, ensuring all posts are properly staffed and procedures are followed.
• Serve as the primary point of contact for the team, communicating instructions from the Coordinator or Manager on Duty.
• Monitor team performance, providing on-the-spot coaching and feedback to ensure professionalism, hospitality, and adherence to security protocols.
• Assist with opening and closing security procedures, including access control checks and event setup or teardown.
• Support and participate in active posts such as lobby, stage door, and parking lot coverage as needed.
• Respond promptly to incidents or emergencies, providing leadership and communication until the Coordinator or Manager assumes control.
• Conduct regular patrols to ensure compliance with safety, access, and guest service standards.
• Maintain clear and professional radio communication and accurate reporting throughout assigned shifts.
• Ensure team members maintain a clean, neat, and professional appearance consistent with The Bushnell's standards.
• Complete and submit incident or shift reports as directed.
• Consistently and continuously identify and implement AI tools and emerging technologies that streamline workflows, enhance individual productivity, improve data analysis, and increase the overall efficiency and impact of organizational operations.
• Foster teamwork, reliability, and accountability within the assigned group.

Qualifications & Skills

• High school diploma or GED required.
• Connecticut Guard Card required (training provided for qualified candidates).
• Current certification in First Aid, CPR, and AED required (training provided).
• Prior experience in security, public safety, or venue operations preferred.
• Leadership or supervisory experience strongly preferred.
• Excellent interpersonal and communication skills; ability to lead by example.
• Strong decision-making and problem-solving skills, with sound judgment in stressful or rapidly changing situations.
• Ability to remain calm, professional, and composed during incidents or emergencies.
• Must be reliable, punctual, and able to work flexible hours including nights, weekends, and holidays.
• Must be able to lift up to 50 pounds, stand for extended periods, and work indoors or outdoors in varying weather conditions.

Uniform and Appearance

Uniforms are provided by The Bushnell. Security Associates are expected to maintain a neat, professional appearance at all times while on duty. Uniforms must be clean, pressed, and in good condition, and associates should practice good personal hygiene and grooming to present a clean and professional image consistent with The Bushnell's standards.

Other Skills and Abilities: 

Highly motivated self-starter possessing the ability to succeed, goal oriented and able to inspire confidence.  Excellent written, verbal and interpersonal communication skills.  Excellent managerial skills with ability to prioritize multiple responsibilities and work under deadlines.  Prior experience as assistant manager in property or facilities mgmt. and performing arts is desirable.   

Performance Competencies:

• Customer Focus & Customer Service Standards of Excellence:Incumbent's interaction with internal and external customers. Requires putting yourself in the customer's place, anticipating and meeting needs quickly and accurately. It also means following up and monitoring situations to be sure the customer is satisfied.
  • As a valued employee of The Bushnell, embrace the organization's Standards of Excellence. 
  • Consistently provide an unrivaled experience to all internal and external constituents with passion, pride, and commitment. 
• Diversity Commitment: Shows respect and sensitivity for cultural differences and promotes a harassment-free work environment.
• Job/Technical Knowledge: Competent in required job skills and knowledge; keeps abreast of current developments; displays understanding of how jobs relate to others; demonstrates knowledge of techniques, skills, equipment, procedures, and materials. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
• Cooperation/Teamwork: Works harmoniously with others to get a job done; responds positively to instructions and proceeds; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate.
• Communication: Writes and speaks effectively; states own opinions clearly and concisely; demonstrates openness and honesty; listens well during meetings and feedback sessions; explains reasoning behind own opinions; asks others for their opinions and feedback; asks questions to ensure understanding; exercises a professional approach with others, using all appropriate tools of communication; uses consideration and tact when offering opinion. Demonstrates positive communication with staff, vendors, volunteers, patrons and external customers.
• Judgment: Uses discretion in making decisions within the scope of their job. Refers decisions beyond this scope to their supervisor. Discretion in handling confidential material.
• Dependability & Time Management: Organizes work well and uses time effectively; attendance & punctuality fall within standards. Takes responsibility for actions and accepts responsibility for mistakes. Follows through on assignments despite setbacks; shifts priorities when necessary; keeps commitments; arrives at meetings and appointments on time; is committed to doing the best job possible.
• Work Habits: Demonstrates commitment, dedication, cooperation, positive behavior, adaptability, and flexibility with changes in jobs and duties.

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. During certain events, considerable movement around the facility, exposure to crowds and loud noise may be encountered.  

Equal Employment Opportunity 

The Bushnell strives to build and sustain an equitable and inclusive work environment where cultural diversity is celebrated and valued. We believe that a diverse workforce, reflective of the communities we serve, helps us become a stronger community partner. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, or gender identity.  

General Information

The above statements are intended to describe the general nature and level of work performed by individuals assigned to the position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. The Bushnell reserves the right to change or modify the employee's job description, whether orally or in writing, at any time during the employment relationship. The Bushnell may require an employee to perform duties outside his/her normal job description.  

 The Bushnell is a Not-For-Profit, Equal Opportunity Employer proud to serve Connecticut and its citizens.