System Support Analyst
5 hours ago
About Gibson
Gibson Homewares is the nation's leading producer of dinnerware, cookware, cutlery, tools, and gadgets - all the essentials needed for prep, cooking, dining, and entertaining.
For over 40 years and spanning four generations as a respected and trusted family-owned company, Gibson Homewares has developed a portfolio of brands across multiple categories. The position is at our corporate offices. Based in Los Angeles (City of Commerce), Gibson is known for delivering product lines with style and value to the global retail marketplace. Gibson's legacy brands include Gibson Elite, Gibson Home, and Soho Lounge. In addition, Gibson is a driving force behind global brands such as Gibson Home, Gibson Elite, Soho Lounge, Bloomhouse, Martha Stewart, Babish, Kenmore, Crockpot, Oster, Mr. Coffee, Sur La Table, Calphalon and Peanuts.
At Gibson, PEOPLE ARE THE #1 PRIORITY. Gibson is always looking for new talent to join our growing team.
For more information, visit us at
Job Title: SYSTEM SUPPORT ANALYST The System Support Analyst is responsible for supporting end-users' hardware and software needs as well as managing Microsoft 365, the VoIP phone system and security solutions. Will also assist with some server and networking related tasks as needed.System Support Analyst Responsibilities:
- Responsible for end-user support with hardware/software issues
- Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive and Teams
- Administer VoIP Phone system
- Manage EDR and other security solutions
- Administer Active Directory users and groups
- Administer wireless network systems
- Assist with server and network related tasks and issues
- Perform scheduled after-hours maintenance as needed
- Generate technical reports, memos and instructional materials for end-users
- Respond to after-hours emergencies as needed
System Support Analyst Requirements:
- Full-time position to work in office, in Los Angeles, Monday to Friday 8:30 am to 5:00 pm
- Minimum of 3-5 years of IT experience with end-user support
- Strong working knowledge of Windows operating systems and Microsoft office software
- Knowledge of MacOS
- Strong working knowledge of Microsoft 365 administration
- Knowledge of Windows Active Directory, permissions, group policies
- Knowledge of server and networking fundamentals
- Maintain high level of confidentiality with all the Team Member related security and safety matters
- Ability to work under pressure in a high volume and fast paced environment
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