Field Operation Partner

Why Join VERO Biotech?

Our Mission: At VERO Biotech, our mission is to improve the lives of patients by developing innovative technologies that support critical care and respiratory therapy through inhaled nitric oxide delivery in the acute care hospital setting or wherever nitric oxide treatment is needed.

We strive to exceed customer expectations in terms of safety, efficacy, and value by focusing on the science, development, and commercialization of our innovations.

As a Field Operations Partner, you'll work in a dynamic environment where your operational insights and leadership will directly impact how we bring our innovations to the marketplace. You'll have the opportunity to work cross-functionally, shape field service strategy, and drive measurable results—all while contributing to meaningful patient outcomes.

Position Summary

The Field Operations Partner plays a vital role in ensuring the successful deployment, management, and operational performance of VERO Biotech's assets in clinical environments. In this role, you will combine strategic coordination with hands-on technical expertise and serves as the primary operational liaison between our respiratory specialist team, distribution partners, and end-user accounts. As a Field Operations Partner at VERO Biotech, you will have a key role in ensuring exceptional execution, service excellence, operational efficiency, and alignment with our strategic objectives for key accounts.

Essential Duties and Responsibilities

• Oversee the installation, calibration and servicing of nitric oxide delivery systems in clinical environments.
• Perform software enhancements as needed
• Acting as the primary field liaison for VERO clinical & sales team and provide technical support, install & de-install equipment as requested for demonstrations, evaluations, onboardings, and as needed for other operational needs while ensuring the seamless integration and operation of devices.
• Monitor device performance and usage data to help identify trends while ensuring compliance and ensuring continuous operational improvements
• Maintain accurate documentation and reporting of service activities, regulatory compliance and customer interactions in compliance with GDP guidelines (including installation checklists, incident tracking, service reports)
• Manage logistics and inventory of deployed systems and accessories.
• Ensure adherence to FDA, ISO and internal quality standards
• Partner closely with the Respiratory Specialist & Account Executive teams to support operational excellence in key accounts.
• Other duties as assigned to support field operations and customer/operational requirements.

Qualifications

• High School Diploma / GED Required, Associates Degree preferred
• Certified Biomedical Equipment Technician certification preferred
• Minimum of 3 years relevant experience in field operations, service management, or technical operations—ideally within the medical device, biotechnology, or life-sciences industry

Supervisory Responsibilities

None

Competencies

• Strong time management, organization, and prioritization skills; ability to balance day-to-day operational demands across territory which may include site-visits & occasional overnight stays.
• Excellent communication skills - ability to partner with internal teams, customers, and external vendors.
• Experience with MS Office Suit

Physical Demands and Work Environment

• This is a field-based role requiring the ability to travel 100% of time across the assigned region
• Must be able to visit customer sites, maintain vendor credentialing, work in clinical or manufacturing environments, stand/walk for extended periods, and lift/move moderate loads (up to 25 pounds routinely) as needed.
• Weekend work to be performed, as needed