Epic Wisdom/PACE and Pharmacy Applications Specialist

About Piedmont Health Services

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties, including Alamance, Caswell, Chatham, Orange, and Lee.

What's an FQHC?

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

Job Title - Epic Wisdom/PACE and Pharmacy Applications Specialist

Department - Technology (IT)

Reports to - Clinical Applications Manager

Benefits -

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

About Position: The Epic Wisdom/PACE and Pharmacy Applications Specialist serves as the subject matter expert (SME) for dental, elder care, and pharmacy workflows. While Epic modules support Wisdom and the Program of All-Inclusive Care for the Elderly (PACE), the Pharmacy component is managed through a separate Pharmacy Management System (PMS). The specialist serves as a bridge between IT, vendor resources, and internal stakeholders to translate needs into effective system build. As the Epic Wisdom/PACE Applications Specialist, this position is responsible for configuring, optimizing, and maintaining the Wisdom and PACE modules. This role bridges operations and information technology (IT), and will translate user workflows into system build and configurations. As the Pharmacy Applications Specialist, the incumbent applies clinical pharmacy expertise and informatics skills to configure, support, and optimize pharmacy workflows within the Pharmacy Management System (PMS). This role bridges operations.

• Work Location: 100% Remote
• Schedule: Monday - Friday 8:00am - 5:00 pm (Occasional Saturdays)
• Travel: As Needed

Duties/ Responsibilities -

• Wisdom (Dental): Configure and train on dental charting, treatment
• planning, rules, alert, orders, and imaging workflows.
• PACE (Elder Care): Configure and train on enrollment, assessments,
• interdisciplinary care planning, rules, alert, orders & compliance
• workflows.
• Pharmacy Management System (PMS): Configure and train on
• medication dispensing, order verification, inventory management, and
• compliance workflows.
• Participate in full project lifecycle: gathering, designing, building,
• testing (unit, system, integration), go live, and post go live support.
• Configure, test, and validate system.
• Serve as the subject matter expert (SME) for patient access workflows
• and support processes, focusing on Epic build and training.
• Docusign Envelope ID: 523640BB-260C-4745-AA81-CF1A376EDC15
• Provide guidance and build expertise to support workflow redesign
• efforts, but leave ongoing operational monitoring and maintenance to the
• respective department leads.
• Partner with operational leaders to analyze existing workflows, surface
• bottlenecks or inefficiencies, and recommend system-based solutions or
• optimizations.
• Other Task as needed.

Qualifications -

Education: Bachelor's degree in computer science, information systems, health informatics, healthcare administration, or a related field.

Required: 2–5 years of experience in healthcare IT, including application build, training, support, or analysis, with hands-on experience working with EHR systems in a functional or support capacity.

Experience with requirements gathering, workflow design, system configuration, testing, and deployment.

Preferred: Project management experience in care management, population health, and/or a PACE environment.

Experience with pharmacy automation and dispensing systems.

Experience leading or mentoring others.

Clinical and/or operational background is strongly preferred in at least one specialty: Wisdom (Dental): Dental Assistant, Hygienist, or Dental Office Manager.

Pharmacy: Pharmacist, Pharmacy Technician, or Pharmacy IT Specialist.

Current/valid License: Epic certification in at least one of the following modules (Wisdom or PACE) is required within 9 months of hire if not already obtained.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment

Pay Range - $66,489 - $89,355

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Benefits

Dental Insurance, Life Insurance, Medical Insurance, Vision

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