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Site Lead I

2 weeks ago

Phoenix, Arizona, United States Ebara Technologies Full time

POSITION SUMMARY

Under limited supervision, lead a team in providing service to the customer base at various site locations or service centers. Conduct routine maintenance, troubleshooting procedures, removal and replacement of defective parts, and installation of parts. Each Site Lead shall be expected to provide/coordinate support as required for technical issues, transfer of knowledge, and on-site escalations. Schedule personnel responding to critical situations. Maintain communication with engineering management and specialists in resolving technical problems and/or bringing problems to the department's attention. Select, develop, and evaluate personnel to ensure the efficient operation of the function.

ESSENTIAL FUNCTIONS

  • Lead a team as they service pumps and other Ebara products at customer sites or service center to include, all contracted preventative and unscheduled maintenance, installations and start-ups, and cooler or trap cleans.
  • Track on-site pump customer base, pump shipping and receiving, spare pumps and parts. (Essential)
  • Order, expedite, and notify customer or management when replacement is necessary. Maintain and replace equipment, tools, and supplies used directly for the service of pumps. (Essential)
  • Provide documentation of preventative maintenance, down time, pump issues, and time spent preparing reports for pump movement and justification for on-site service. Must show proficiency with using customer system. (Essential)
  • Supervise assigned service or field service personnel, requiring the ability to effectively communicate.
  • Conduct new employee training and enforcement of departmental procedures. (Essential)
  • Responsible for resolving service personnel related discipline issues. (Essential)
  • Conduct new employee training and enforcement of departmental procedures. (Essential)
  • Act as a coach and mentor to employees in the department. (Essential)
  • Identify and escalate design issues to engineering and management for resolution. Provide technical support to customers on operational and maintenance of system tool or equipment.(Essential)
  • Prepare reports for product analysis for failure trends and service ability issues. (Essential)
  • Maintain clean and safe working environment compliant with EBARA safety policies. (Essential)
  • Comply with EBARA safety policies, including participation in and completion of all required safety training. (Essential)
    Perform other duties as assigned. (Non-Essential)

POSITION QUALIFICATIONS

Competency Statement(s)

  • The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
  • The ability to perform the essential functions of the position in a cross-cultural, demanding and dynamic environment.
  • The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.
  • The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
  • The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

  • Associate's or Bachelor's degree in Mechanical/Electro Mechanical Engineering, or equivalent technical experience in an engineered product industry.
  • Experience
  • Ten (10) years' work-related experience in the semiconductor process industry or related area.
  • One (1) or more years' experience managing or supervising people.
  • Knowledge of Supplier products and semiconductor manufacturing technology to a level that enables technical discussions to be held with engineers and engineering group leaders, and procurement.
  • Strong Customer Relations skills.

SKILLS & ABILITIES

  • Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
  • Sufficient PC skills to manage information and to prepare reports and presentations without support.
  • Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
  • Demonstrated leadership and program management.
  • Demonstrated teamwork and organizational skills.
  • Demonstrated excellent written and oral communication skills