Housing Supervisor

8 hours ago


Anaheim, California, United States Mercy House Full time

Status: Full-Time, Non-Exempt

Pay: $26.50/hour

Schedule: Monday-Friday 8:00 a.m. - 4:30 p.m. (with flexibility as needed)

Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

  • 100% employer-paid medical insurance at base tier
  • Voluntary dental, vision, and life insurance
  • Paid Time Off (PTO)
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • 403(b) retirement plan with up to 3% employer matching
  • Paid on-the-job training and orientation
  • Mileage reimbursement
  • Employee referral program
  • Opportunities for professional growth and advancement

Job Summary: The Housing Supervisor (Navigation) supports and motivates a team of approximately 5–7 Navigators and maintains a small caseload as needed. This role ensures that the Navigation team conducts ongoing needs assessments, supports clients through personal housing plans, and advocates for individuals using trauma-informed, client-centered practices. The Supervisor works closely with the Regional Director to address challenges and implement solutions.

Essential Duties and Responsibilities:

Housing Navigation

  • Maintain a caseload of 5–7 clients and meet based on client needs
  • Demonstrate leadership to ensure service quality and uphold agency values
  • Apply harm reduction and client-centered practices
  • Use crisis prevention and intervention skills as needed
  • Assist clients in recognizing strengths and identifying needs
  • Maintain knowledge of and refer to community resources
  • Keep accurate, up-to-date case files, including service plans and notes in CalOptima Connect
  • Facilitate regular case conferences and collaborate with shelter operations teams
  • Complete documentation timely to ensure agency reimbursement

Team Management

  • Supervise 5–7 Navigators to support optimal performance
  • Train and support new Navigators with daily responsibilities
  • Conduct quarterly quality control reviews of case files
  • Provide guidance on complex client cases
  • Coordinate staff training and orientations
  • Facilitate individual check-ins and team meetings (bi-monthly or as needed)
  • Conduct 90-day probation and annual staff reviews
  • Approve absence requests and monitor mileage reimbursements
  • Review and process financial assistance requests
  • Ensure compliance with program documentation standards and data entry into HMIS and CES
  • Promote a positive, professional, and safe work environment

Miscellaneous

  • Support the Emergency Shelter Program Manager in daily operations when needed
  • Attend staff and community meetings as assigned
  • Participate in relevant trainings to enhance service delivery
  • Collaborate with Shelter Program Managers to support shelter operations
  • Stay informed on rehabilitative, mental health, and substance use treatment services
  • Perform other duties as assigned

Requirements:

Education and Experience

  • Bachelor's Degree in Human Services, Psychology, Sociology, or related field
  • At least 1 year of experience working with homeless individuals and individuals living with mental health conditions
  • Candidates with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations, and with a working knowledge of mental health and recovery, are welcome to apply
  • High level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to perform crisis intervention as needed
  • Management, supervisor, or lead experience preferred

General

  • Excellent communication and interpersonal skills
  • Fluency in Spanish is of significant value
  • Strong organization and time-management skills
  • Ability to maintain a positive and professional environment while on duty
  • Proficiency in using Microsoft Office programs
  • Ability to communicate effectively and respectfully both verbally and in written form
  • Detail-oriented with ability to manage multiple tasks and deadlines effectively
  • Must have excellent problem-solving skills

Physical Requirements

  • Ability to lift up to 50 pounds
  • Prolonged periods sitting at a desk and working on a computer

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