Manager, Receivables

A Day in the Life

The Receivables Manager drives and supports the timely and accurate delivery of billing, collection, and dispute and process management service to the internal and external customers of the business.  This position ensures that receivable goals are aligned with the corporate business strategy and are continually reviewed for improvement.    Key importance to this role is to protect the company's interest by ensuring accounts are properly reviewed for payment risk and customer disputes are properly handled or escalated.  This role is responsible for developing relationships with Sales, Operations, Franchisees, Finance, and Customer Care Departments to understand their support requirements and to determine how the areas need to interact to ensure the rental process runs smoothly and few, if any, problems are met by the customer.

We expect the starting salary to be around $105,000; the actual salary will be determined based on years of relevant work experience.

What You'll Do

• Monitor all collection activities to push for payment per contract terms and to look for possibilities to increase cash flow.
• Mentor and develop the customer receivable teams to meet and exceed department KPIs and goals through weekly and monthly updates of their performance. Department reports should be analyzed to determine team members that need coaching.
• Ensure that Receivable staff is handling disputes within a 48 hour turn around to prevent the customer from withholding payment.
• Ensure the organization's invoices are billed properly and in a timely manner with little manual intervention.
• Lead team to develop a root cause analysis on adjustments and write offs to understand how these actions could have been preventable.  Key to this process is the discussions with Sales and Operations.
• Review and approve all adjustments and write-offs for $500 and over.  Supervisors should also be mentored to ensure that the proper approval controls are being met for adjustments of $500 and less.
• Ensure all collection efforts have been exhausted before a receivable has been written off to bad debt.
• Review the bad debt allowance on a monthly basis to ensure that possible write-offs are recognized in the accrual and to inform management of problems with the customer receivable and actions taken to avoid bad debt.
• Manage 3rd party collection agency relationships and case distribution to ensure optimal recovery.
• Partner with the Credit Department to review accounts for proper credit limits, bankruptcy/payment risk, need to change payment terms, or to shut off rental privileges.
• Partner with Sales to ensure that customer requirements are evaluated for proper processing prior to implementation and to encourage open communication on best practices.
• Review the department's aging to determine accounts needing additional focus or possible suspension of billing privileges due to poor payment performance or increased aging.
• Escalate any issues with billing and pricing outside of contractual agreements to proper areas for review to ensure that a continuous issue does not occur on new invoices.
• Foster an environment of high customer service by encouraging a more proactive customer contact approach thru increased phone calls and e-mail to discuss status of account and billing process.  
• Discuss system problems and possible enhancements with Management and Information Technology Partners.
• Regulate the accounts added to pre-billing audit to ensure billing errors are corrected and processed before month end.
• Manage cash application process to ensure timely and accurate application.
• Maintain an environment of compliance towards SOX and Audit Controls.
• Ensure that all audit requests and system access reviews are completed with proper documentation timely.
• Discuss monthly receivable trends and analysis with Accounting and Management
• Develop and adhere to billing requirements for various business segments.

What We're Looking For

• 5+ year's operational experience, to include managing key business relationships and a strong background in implementing strategic projects and process improvements.
• Proven record of receivables management in corporate environment with 5+ years of leadership experience supporting business groups with increasing levels of responsibilities.
• Ability to thrive under tight deadlines and high-pressure situations.
• Attention to detail and excellent problem solving and analytical skills.
• Strong working knowledge of requirements for car rental industry is essential.
• Demonstrated communication skills in cross-functional environment with proven ability to influence and negotiate.
• Ability to lead and proactively respond to a dynamic business environment.
• Ability to proficiently communicate with all levels in the organization, both written and oral
• Track record of process improvement & delivery of projects
• Performance management & leadership skills
• Excellent Organizational Skills
• Strong Analytical and technical skills

What You'll Get

• Up  to 40% off any standard Hertz Rental   
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more