Guest Service Representative

11 hours ago

Dodge City, Kansas, United States Vista Host Hotels Management & Development Full time

←Back to all jobs at Hampton Inn and Suites Dodge City

Guest Service Representative

Dodge City, KS Part-time $13.00/hour

Hampton Inn and Suites Dodge City is an EEO Employer - M/F/Disability/Protected Veteran Status

POSITION TITLE:
Guest Service Representative

REPORTS TO:
Guest Service Manager / Assistant General Manager / General Manager

POSITION SUMMARY:
The Guest Service Representative is responsible for all guest interactions at the front desk, including registration, departure processing, and communication of hotel services. This role requires a high level of customer focus, providing an opportunity for an engaging and outgoing personality to create positive guest experiences. Duties also include processing payments and responding to guest inquiries, while following all procedures set by management.

WHO IS THIS POSITION FOR?
The Guest Service Representative role is best suited for someone who:

  • Enjoys engaging with guests and has a friendly, outgoing personality.
  • Has strong communication skills and a passion for delivering excellent customer service.
  • Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a fast-paced environment.
  • Takes ownership of guest experiences, ensuring they are pleasant and accommodating.

WHY JOIN OUR TEAM?

  • Competitive hourly pay with opportunities for performance-based incentives.
  • Vacation / Sick / Bereavement / Holiday Pay.
  • Health/Vision/Dental Insurance.
  • Life / STD Insurance.
  • 401k.
  • Employee Discounts (Brand Hotels & Company Hotels).
  • Free, Third-Party Employee Assistance Program (personal and professional).
  • Opportunities for growth within Vista Host's expanding portfolio.

Duties And Responsibilities

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and enjoyable as possible while achieving team and brand goals.
  • Perform quality assurance (QA) requirements for the front office department.
  • Ensure compliance with hotel policies, procedures, and relevant ordinances regarding personnel, security, cash handling, guest relations, and safety.
  • Remain highly visible and readily available for guests, taking initiative to offer assistance or answer questions.
  • Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits.
  • Manage guest complaints, taking ownership to resolve issues and ensure superior guest satisfaction.
  • Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a friendly and efficient manner.
  • Provide information about the hotel, amenities, local dining, attractions, and travel directions.
  • Accurately check out guests and communicate departures to housekeeping.
  • Make, confirm, and cancel reservations via telephone, computer, and written communication.
  • Answer and route internal and external phone calls in a friendly manner, following prescribed procedures.
  • Update the shift-to-shift log regularly to ensure clear communication between shifts.
  • Maintain cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
  • Assist other departments as needed and perform other related duties as assigned.

Position Requirements

  • Must be able to communicate effectively in English, both written and verbally.
  • Must be able to stand for extended periods.
  • Must be able to lift up to 20 lbs.
  • Ability to work independently and manage tasks without supervision.

Please visit our careers page to see more job opportunities.

  • Guest Services Representative Event Staff

    4 days ago

    Kansas City, Kansas, United States NASCAR Full time

    KANSAS SPEEDWAYKansas Speedway, which opened in 2001, is located in the heart of the Midwest in Kansas City, Kansas. With easy access to major highways, along with the Hollywood Casino at Kansas Speedway, restaurants, shopping and other entertainment, Kansas Speedway has easily become a destination for fans. The track hosts two NASCAR Cup Series races, the...

  • Guest Experience Attendant

    13 hours ago

    Garden City, Kansas, United States Great Western Restaurants dba Golden Corral Full time

    Text GCTeams to to schedule an interview TODAYWHAT YOU CAN EXPECT:We offer the opportunity to grow and develop to your personal best. We have amazing benefits like:· We have a partnership with WeeCare that helps families who need childcare find reputable care at lower costs.· Flexible work schedule.· Clear and defined training.· Career growth, you are...

  • Security - Guest Service

    2 days ago

    Kansas City, Kansas, United States PENN Entertainment Full time

    WE'RE CHANGING ENTERTAINMENT. COME JOIN US.We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get...

  • Grain Sampler/Weigher

    6 days ago

    Dodge City, Kansas, United States Kansas Grain Inspection Service, Inc. Full time

    The Grain Sampler is responsible for performing grain grading, sampling and processing according to the procedures under the Unites States Grain Standards Act and other applicable state and federal regulations.Major Duties:· Inspects railcars, trucks and/or other carriers to ensure they are in proper condition for loading and free from leaks, odors,...

  • Patient Service Representative Spine Center

    1 week ago

    Kansas City, Kansas, United States The University of Kansas Health System Full time

    Position TitlePatient Service Representative Spine Center - Part-timeBell HospitalPosition Summary / Career Interest:The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk...

  • Diner FOH Service Manager

    6 days ago

    Garden City, Kansas, United States Las Vegas Petroleum Full time

    At Las Vegas Petroleum, we're proud to partner with the renowned Black Bear Diner to provide an unforgettable dining experience for our guests Located in the heart of Garden City, KS, our diner combines a cozy, rustic atmosphere with a menu full of hearty, home-style meals. If you have a passion for great food and outstanding service, we want you to join our...

  • Supervisor AM

    2 weeks ago

    Dodge City, Kansas, United States GREAT WESTERN DINING Full time $40,000 - $60,000 per year

    Great Western Dining Service is a forward-thinking food service management company that recognizes the profound impact of exceptional cuisine. We believe that food fosters connection, cultivates the community, and creates enduring memories.We are committed to cultivating a professional environment that values creativity, innovation, and collaboration. Our...

  • Service Desk Representative

    1 week ago

    Kansas City, Kansas, United States Chateau Avalon Hotel Spa and d'Nile Lounge Full time

    Job OverviewWe are seeking a dynamic and proactive Service Desk Support professional to join our IT team In this vital role, you will be the first point of contact for end-users seeking technical assistance, ensuring swift resolution of IT issues and maintaining optimal computer and network performance. Your energetic approach and problem-solving skills will...

  • Conference Service Manager

    2 days ago

    Kansas City, Kansas, United States Davidson Hospitality Group Full time

    Property Description:Located in the dynamic heart of the U.S., our hotel blends laid-back luxury with endless entertainment. With an outdoor resort-style pool, family-friendly activities, versatile meeting and event spaces, retail locations, and Margaritaville-inspired restaurants and bars, you'll create unforgettable experiences for our guests. Kansas City,...

  • Teller II

    1 week ago

    Dodge City, Kansas, United States First Interstate Full time

    **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.This position is located at our Fort Dodge, IA Downtown branch.What's Important to YouWe know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and...