Senior Consultant

Join a team of highly technical individuals in a fast-paced, challenging environment. We are seeking an experienced IT consulting engineer with 5+ years of experience designing, implementing, and managing cloud and on-premises technologies. While at MRE, you will have the chance to support and improve our IT operations and help grow our technology customer base. This is a fantastic opportunity for someone who currently has experience working for an MSP and wants to work with leading edge Microsoft technologies and solutions. Candidates for this position should be self-motivated, hands-on, and technically oriented with a demonstrated understanding of customer service and IT processes.

Qualifications

• Bachelor's degree or equivalent experience (CS or MIS is preferred)
• 5-7 years' experience supporting and implementing technology solutions
• Microsoft Certified: Azure Administrator Associate AZ-104, Azure Fundamentals AZ-900, VMware VCP 6, or equivalent certifications
• Thorough knowledge of and willingness to learn new technologies
• Ability to design and architect solutions and develop and present technical proposals
• Ability to communicate strategies and best practices during design and implementation
• Fundamental knowledge of project methodologies
• Proven experience supporting Microsoft O365/Azure as well as other third party supported applications
• Proven experience supporting Microsoft Solutions and knowledge of licensing through a Cloud Solutions Provider (CSP)
• Leading, managing, and supporting Azure Architecture
• Ability to support Azure AVD cloud computing environments
• Ability to build Azure networks and related items such as VNet Gateways, peering, landing zones
• Ability to manage and support both on-premises Active directory and Entra
• Automation of processes from technologies such as power apps
• Automation of tool sets within the MSP technology stack
• Programming language Python, JSON, C++ etc.
• Intune/Autopilot configuration management and policy creation
• Ability to support and manage storage solutions and Architecture
• Knowledge of and ability to manage and support VM technologies VMware/Hyper-V
• IOS / Apple MDM
• Knowledge of Logic Applications
• Windows OS experience
• Windows server OS experience
• Windows Migration and upgrade tactics
• BCDR strategies and implementation
• Linux experience of current LTS supported platforms
• API Integration
• SQL and database experience
• Some Project management experience
• RMM experience
• Relevant experience using ticketing systems such as (ConnectWise, HaloPSA, Jira, Freshdesk, etc.)
• Experience with Rewst (Automation Engine) and Thread (AI Chat Agent)
• Fundamental Knowledge of AI
• Knowledge of network architecture including (Cisco, SonicWALL, Azure)
• Knowledge of storage architectures and systems including SAN administration, storage, and server virtualization (Hyper-V and VMware) and consolidation
• Disaster recovery strategy, planning and administration (both on and offsite/cloud)
• Demonstrated abilities preparing documentation and training materials

Preferred Characteristics

• Out-of-the-box thinker with the ability to understand client's technology needs and present cost-effective technology solutions and recommendations
• Willing to participate on special projects while managing individual tasks
• Ability to recommend and implement tools necessary to improve service delivery and quality
• Previous experience within a consulting organization or providing similar services internally
• Experience with pre-sales and post-sales support within a customer facing professional services organization
• Experience with working in an IT Service Management ticketing system such as ConnectWise
• Ability to deliver technical documentation such as bill of materials, statements of work, as-builts, and topology diagrams
• Experienced troubleshooting networking and connectivity issues
• Experienced with IT asset tracking systems
• Proven experience meeting client's business objectives
• Experience managing escalation of client issues in a timely manner
• Detail oriented with a focus on time management
• Excellent written and verbal communication skills
• Must be a team player with outstanding customer service skills

Essential Functions

• Provide Help Desk escalation support as described above
• Proficiency in English
• Advanced troubleshooting and multi-tasking skills
• Ability to deal with stress and time sensitive matters
• Availability on nights, weekends and holidays as required by client needs
• Availability to work in-office for managing and collaborating with IT help desk teams
• Ability to collaborate and provide mentorship as a subject matter expert with the team
• Communicate via email, phone, Teams and in-person
• Willing to commute to client sites (less than 20% travel)
• Some on-call support will be required

***PLEASE NOTE WE ARE NOT LOOKING FOR THIRD-PARTY CANDIDATES***