Assistant Manager
12 hours ago
Sure, we have been serving the best burgers since 1946, but we know doing so is not possible without a great team. Do you share our passion for providing outstanding customer service by serving only the highest quality food and creating a friendly atmosphere, all achieved with an enthusiastic attitude? If yes, Original Tommy's Hamburgers is looking for you to join our outstanding team
The candidate we are looking for should be able to perform the essential duties and responsibilities to include proficiency in the following restaurant duties:
- General supervision including coaching, directing, training to ensure team members are performing their duties based on Tommy's standards and protocols
- Collaborate with Unit Manager on crew training, performance review preparation, disciplinary documentation, maintenance of safety and food certification, accident reports, liability and employee injury reports, along with any mandated training such as harassment and/or discrimination
- Assist Unit Manager in selection and hiring of crew members
- Perform Unit Manager duties when Unit Manager is out of the business; on vacation or leave of absence, and days off
- Resolve customer incidents, complaints; handle media inquiries
- Assist with the management of labor costs; manage schedule changes, staff timekeeping along with meal breaks and rest periods, assist with schedule preparation
- Ensure all staff members are aware and comply with restaurant security and surveillance practices
- Cash drawer management to include cash drawer and safe reconciliation, daily inventory, manager's authorization card completion, insert close, crew & office food, gift certificates, coupons and discounts
- Notify Unit Manager of products that need to be ordered, assist in the management of food costs, ensure correct receipt of deliveries
- Assist in weekly inventory and weekly close procedures
- Assist in the documentation and management of visitation and mystery shopper reports, safety meetings and procedures, accident reports, certifications, training documentation and charts, etc.
- Supervise maintenance upkeep of equipment—refrigeration, HVAC, fire extinguishers, equipment cleaning services
- Expert knowledge of crew member duties in food preparation and station duties including beverages, operating the grill, fry and/or steam
- stations, cashier and janitorial duties according to Company standards
- Respect customers, management and other employees; interact with customers in a pleasant and upbeat fashion
- Follow food safety procedures
- Demonstrate a high degree of professionalism in communication, attitude and teamwork, along with a willingness to learn
- Demonstrate a high level of quality of work, attendance and appearance
- Adhere to all Company policies, procedures and safety regulations
- Adhere to all local, state and federal laws
- Perform other duties assigned by manager related to your position
What's in it for you?
- Health benefits (regular full-time status)
- Vacation Pay
- Sick Leave
- Employee Meal Program
- Growth opportunities
Tommy's Hamburgers is an Equal Opportunity Employer. Tommy's Hamburgers does not discriminate on the basis on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualified, merit, and business need.
Qualifications1-2 years of relevant experience
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