Customer Service Representative

Care for animals. Support your team. Make a difference every single shift.
At
Erlanger Veterinary Hospital
in Erlanger, KY, we believe exceptional veterinary care starts the moment a client walks through the door or picks up the phone. That is why we are looking for a
Full-Time Customer Service Representative
who brings empathy, professionalism, and positivity to every interaction.

This is not just a front desk role. You are the first voice our clients hear, the first face they see, and the lasting impression they take with them. Your presence matters to our clients, our patients, and our entire team.

Why You'll Love Us
Our core values are Positivity, Empathy, Trust, and Service - we're here for the P.E.T.S. We take pride in our medicine and our clients depend on us to be here for them and their families. We are looking for someone who cares for each and every one of our patients and their people as if they were their own family.

What You'll Be Doing

• Welcoming clients and patients with warmth, professionalism, and compassion.
• Managing incoming phone calls, scheduling appointments, and confirming reminders.
• Handling check-ins, check-outs, and payments accurately and efficiently.
• Communicating clearly with the medical team to support smooth patient flow.
• Creating a calm, organized, and supportive front desk experience, even during busy or emotional moments.
• Recognizing that your words, tone, and presence directly shape each client's experience.

You Might Be a Great Fit If

• Are passionate about creating exceptional, welcoming experiences for every client.
• Feel energized by a fast-paced, team-centered environment where each day brings something new.
• Bring emotional intelligence and can easily read the room, or the lobby.
• Enjoy balancing phone calls, in-person conversations, and the occasional wagging tail with confidence and grace.
• Love animals and genuinely enjoy connecting with people just as much.
• Appreciate meaningful interactions and take pride in being a calming, positive presence during all kinds of moments.

What We Value In Our Team
We value positivity, teamwork, and a genuine commitment to creating great client experiences. We provide training on our systems and tools and look for team members who are eager to learn, communicate with care, and contribute to a supportive, respectful workplace.

Perks + Benefits:
We believe you should feel just as supported as the clients and pets you care for. Our benefits include:

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health support
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group's library of training, CE, and career development resources
• A 401(k) with up to 5% company match.

Want to work somewhere you can grow, truly make impact, and be part of something special? Apply today
Check us out:

Erlanger Veterinary Hospital
is proud to be partnered with Encore Vet Group - see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.
We are dedicated to a great culture, strong leadership, and high-quality medicine.
Veterinary practice success doesn't happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love —
caring for animals while advancing your career.