SVP, Head of Digital Workplace

Job Description
The Head of Workspace Virtualization Engineering oversees the technical strategy, development, deployment, and optimization of Citrix/IGEL virtualization solutions, ensuring alignment with business requirements and technological innovations.

Key Responsibilities:
Strategy & Planning

• Define and implement the VDI strategy and solutions in alignment with the organization's goals.
• Evaluate emerging technologies and trends to ensure the organization remains technologically competitive.

Technical Oversight

• Design scalable and redundant infrastructure to ensure optimal performance, availability, and disaster recovery.
• Review and approve technical specifications, ensuring solutions meet performance and scalability requirements

Team Management

• Lead, mentor, and manage the Workspace Virtualization engineering team.
• Establish clear objectives and KPIs, ensuring continuous improvement.
• Provide technical training and upskilling opportunities for team members.

Vendor Relationships

• Collaborate with vendors on product roadmaps, providing feedback on required features and improvements.
• Benchmark vendor performance metrics and hold them accountable for SLAs.

Research & Innovation

• Allocate resources for R&D, piloting new virtualization features or related technologies.
• Engage with industry peers and attend conferences to stay updated on virtualization trends.

Stakeholder Collaboration

• Collaborate with cross-functional IT teams, such as Networking, Security, and Application Support, to ensure seamless integration and operations.
• Engage with vendors, partners, and contractors, managing relationships and negotiations.

Incident and Problem Management

• Ensure timely resolution of escalated technical issues.
• Work closely with the support teams to reduce incidents and enhance the user experience.

Documentation

• Maintain a centralized repository for all Citrix/IGEL configurations, architectures, and best practices.
• Host knowledge sharing sessions within the team to propagate best practices and lessons learned.

Required Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree or equivalent is a plus.
• 8+ years of experience in VDI engineering, with at least 5 years in a leadership role.
• 7+ years of high level experience in managing Microsoft collaboration platforms - Power Platform, SharePoint, OneDrive, Teams
• Strong expertise in VDI solutions such as Citrix Virtual Apps and Desktops, or Microsoft RDS.
• Mastery over Citrix/IGEL suite, with hands-on experience in troubleshooting complex issues
• Proficiency in scripting languages (e.g., PowerShell) for automation.
• Solid understanding of network protocols, cloud computing, and security best practices.
• Excellent problem-solving skills and a proactive approach.
• Strong interpersonal and communication skills, both written and verbal.
• Experience in cloud-based VDI solutions like Windows 365 or Azure Virtual Desktop.
• Good understanding of latest GenAI technologies - Azure AI and Copilot and its impact of enablement on business groups in Financial Institutions
• Minimum five years of field experience, preferably Office 365 and Dynamics or Power technician experience
• Foundational knowledge of O365 platform, including Power Platform, Azure AD, Azure logic, Exchange and SharePoint
• Experience in Power BI administration and report development
• Experience using JIRA for project management activities
• Power Apps, Power BI, Power Automate, Power Virtual Agents, Azure

Primary Location Full Time Salary Range of $200,000 - $250,000.

About Us
Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.

At Jefferies, we are committed to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.

Jefferies is committed to creating and sustaining a workforce that welcomes individuals from all backgrounds to apply. Our employment decisions are made without regard to race, creed, color, national origin, ancestry, religion, pregnancy, age, medical condition, physical or mental disability, marital status, domestic partner status, sex, sexual orientation, gender, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodation to individuals with disabilities, as required by applicable law.

The salary offered will take into consideration an individual's experience level and qualifications. In addition to salary, Jefferies Financial Group is proud to offer a comprehensive benefits package to eligible, full-time employees or part-time employees, who are scheduled to work at least 30 hours or more per week, including an annual discretionary incentive and retention bonus, competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Jefferies also offers paid time off packages that include planned time off (e.g., vacation), unplanned time off (e.g., sick leave), and paid holidays, and for full-time employees, paid parental leave.