Customer Service Representative

2 days ago

Houston, Texas, United States Primary Services Full time

Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day.

Primary Services is excited to announce the role of
Customer Service Representative
for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a
Customer Service Representative,
you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments.

Responsibilities:

  • Answer incoming calls in a professional and courteous manner.
  • Handle and resolve customer complaints by identifying issues and troubleshooting effectively.
  • Provide accurate information related to billing, enrollments, and escalations.
  • Respond to customer questions while ensuring clarity and accuracy.
  • Maintain detailed documentation of interactions and outcomes.
  • Navigate computer systems and software to access and update customer information.

Qualifications:

  • Fluent in Spanish and English highly preferred.
  • Call center experience preferred.
  • High school diploma or equivalent required.
  • Ability to pass a background check.
  • Computer proficiency required.
  • Strong customer service capabilities.
  • Strong organizational skills.
  • Ability to work as a contributing member in a team-based environment.
  • Stress tolerance and patience required for high-volume call handling.
  • Effective communication and listening skills.

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