Inside Sales Representative

Country Casual Teak, the nation's leading manufacturer of premium teak outdoor furniture, is seeking a new Inside Sales Representative to grow and strengthen our presence in the design industry on the West Coast. In this role, you'll be the key point of contact for interior designers, landscape architects, and design firms, building lasting relationships and showcasing how our timeless, high-quality furniture can elevate their projects. You'll also serve as our brand ambassador to design industry organizations like ASID, IIDA, ASLA, and AIA- participating in webinars, trade shows, and networking events to increase visibility and drive growth.

This is a full-cycle sales role with a balance of inbound inquiries and strategic outbound outreach. You'll be responsible for achieving annual sales goals by managing customer relationships with exceptional, personalized service and leading acquisition efforts that introduce new clients to the Country Casual Teak brand.

This role is based in our office in Gaithersburg, MD.

Key Responsibilities:

• Meet and exceed yearly revenue, client acquisition, and retention targets for the design industry sector
• Actively engage with current design clients to understand their business needs and build lasting relationships
• Handle inbound inquiries from designers and architects professionally and enthusiastically
• Provide detailed product information that encourages specification and sales of Country Casual Teak products, including details about warranties, lead times, and additional offerings
• Check pricing and stock availability, collaborating with Sales Support staff as needed to prepare quotations
• Record all design leads, opportunities, and client contact information in Zoho CRM
• Build, grow, and maintain a robust sales pipeline. Follow up on leads and quotes to close sales efficiently
• Make regular outbound calls to identify decision-makers, initiate dialogues, assess client needs, provide proposals, and close sales
• Partner with the Marketing Team to execute phone and email campaigns, host webinars, and deliver Lunch and Learn presentations
• Conduct post-sale follow-ups to confirm customer satisfaction. Address and resolve customer complaints professionally with assistance from Customer Service
• Work closely with the Sales and Client Relations Manager, Operations team, and other departments to ensure timely and accurate communication of order details to customers
• Attend relevant business networking events to expand the company's presence and identify new sales opportunities and represent Country Casual Teak at approved design industry trade shows (up to 25% travel)
• Keep abreast of the latest industry trends through webinars, publications, and online research

Qualifications:

• Experience
  : 2+ years of experience in a relationship-focused sales environment
• Communication Skills
  : Excellent interpersonal and communication skills with a proven ability to establish rapport and develop relationships in person and over the phone
• Technical Proficiency
  : Strong computer skills, including proficiency in MS Word, Outlook, and Excel. Familiarity with CRM software and computerized order entry systems is a plus
• Drive and Teamwork
  : Enthusiastic, goal-oriented, and able to work independently and collaboratively within a team
• Organizational Skills
  : Strong organizational and follow-up abilities with the capacity to manage multiple sales opportunities and orders simultaneously
• Sales Pipeline Management
  : Proficiency in establishing and maintaining sales pipelines using designated sales software
• Innovative Thinking
  : Creative and out-of-the-box thinker with the ability to develop innovative solutions and strategies to meet client needs and drive sales growth

Benefits Offered:

• Health, Dental, and Vision insurance
• Company-funded Healthcare Reimbursement Account
• Company-funded Long-term Disability, Short-Term Disability, Life Insurance, and Employee Assistance Program
• Additional Supplemental Benefits (FSA, DCA, etc.)
• Paid Time Off and Holidays
• Retirement Plan with Company Match
• Team Member Discounts on Products
• Tuition Reimbursement for Continued Education
• Regular All-Company Events

*Please note that salary range is inclusive of base salary plus expected commission

Who We Are:

Established in 1977, Country Casual Teak is the nation's leading designer and manufacturer of solid teak outdoor furniture. From patio dining sets to rocking chairs and luxury poolside chaises, we take pride in providing durable and beautiful teak furniture solutions that transform outdoor spaces. Our 45+ year commitment to the highest standards of quality, craftsmanship and customer service has earned us the trust of homeowners and corporate clients across the country.