Customer Service Representative

3 days ago

Addison, Texas, United States Galaxy Fbo Holdings Llc Full time

Position Summary

The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.

Essential Duties and Responsibilities

  • Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
  • Qualify for and maintain Airport SIDA (where applicable) and valid driver's license.
  • Ensure that appropriate actions are taken to resolve customers' problems and concerns.
  • Answer phone calls in a professional courteous manner and processes request efficiently.
  • Prepare and process invoices with accuracy.
  • Utilize and maintain directories and reference materials.
  • Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
  • Operate vehicles and golf carts.
  • Maintain friendly demeanor and professional attire in accordance with current standards.
  • Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
  • Assist flight crew in with ramp-side services.
  • Coordinate conference room scheduling and setup for various events and executive conferences.
  • Communicate clearly and concisely using two-way radios to relay messages internally and externally.
  • Restock supplies as needed.
  • Accurately maintain valet parking areas and status boards.
  • Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
  • Actively participate in Galaxy FBO Safety Management System.
  • Comply with all Galaxy Standard Operating Procedures (SOP's).
  • Observe all safety, environmental and general housekeeping rules and policies.
  • Complete and maintain all applicable required training.
  • Perform other duties as assigned.

Knowledge, Skills and Abilities

  • Ability to interact with professionalism and discretion with clientele.
  • Ability to interpret a variety of instructions furnished in written or oral form.
  • Ability to handle customer demands and crisis with poise.
  • Ability to deliver an exceptional customer experience which is at the core of Galaxy's commitment to the Client.
  • Ability to work in a team driven environment.

Experience and Education

  • High school diploma or equivalent (GED)
  • 1-3 years of customer service experience
  • Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
  • Valid driver's license.
  • Experience using software programs such as TotalFBO and FlightBridge, preferred.
  • Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred.

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