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Sr. Technical Program Manager, Megapack Service Operations
3 weeks ago
What to ExpectWe are seeking an experienced and dynamic Sr. Technical Program Manager to join our Energy team, where you'll play a pivotal role in optimizing service technical operations for our Industrial Storage fleet. In this position, you'll drive the development, implementation, and continuous improvement of workflows that ensure operational efficiency, compliance, and high performance across new obligations, remote support, and field activities. You'll collaborate with cross-functional teams in a fast-paced environment, balancing priorities to support Tesla's rapid growth and commitment to reliable, scalable energy solutions. This role offers the opportunity to make a tangible impact on fleet-wide performance while advancing your career in a cutting-edge, mission-driven organization.What You'll DoServe as a key liaison between Operations, Service Engineering, Project Engineering, Product Management, and other cross-functional teams to prioritize activities, resolve issues, and facilitate successful change managementEvaluate and optimize service readiness, processes, and performance metrics across the fleet, identifying opportunities for efficiency gains, redundancy elimination, and innovation in areas like remote troubleshooting, field repairs, and contract complianceDevelop, implement, and manage comprehensive workflows and processes for service operations, ensuring alignment with organizational goals and regulatory standardsMaintain and clean prioritized lists of activities and backlogs, assessing relevance, driving resolutions, and iterating on solutions to enhance overall fleet operations and support high growth ratesMonitor the effectiveness of implemented processes through data analysis and collaboration with teams, making data-driven decisions to improve key performance indicators and ensure obligations are met across diverse service level agreementsIndependently manage multiple high-impact projects, balancing fleet-wide needs with daily operations while holding high standards for process additions and optimizationsWhat You'll BringBachelor's Degree in Engineering, Business Administration, or a related field, or equivalent professional experienceMinimum of 5 years of experience in technical program management, operations, or a closely related field, with a proven track record in process optimization, workflow development, and operationalization in energy, industrial, or technical environments (e.g., energy storage, batteries, battery energy storage systems, or power systems )Demonstrated expertise in managing cross-functional teams and stakeholders to achieve program goals, including prioritization, collaboration, and change management in dynamic settingsStrong technical understanding of large-scale energy systems, including troubleshooting, repair processes (remote and field), safety protocols, regulatory requirements, and service level agreements relevant to grid-scale projectsExcellent analytical and problem-solving skills, with the ability to handle complex data, make informed decisions, and drive improvements through metrics and iterative processesOutstanding communication and interpersonal skills, enabling effective collaboration with diverse teams and the clear conveyance of technical concepts to non-technical audiencesCompensation and BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation$100,000 - $216,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
