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Web Strategic Coordinator
2 weeks ago
JOIN US AND "CREATE YOUR VISION"
Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have.
ABOUT US
S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.
Our success has compounded since the Company's humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes.
Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability.
ABOUT THE ROLE
The primary objective of this role will be to manage the order flow and be the primary point of contact Primeline orders for our Web strategic customers. The position interacts primarily utilizing the phone and other forms of electronic communication, building loyalty to ensure long-term client retention with existing web strategic customers within the Promotional Products Industry
SCHEDULE
Monday-Friday, Full-Time, Non-Exempt
Remote Available
Staring rate $19.00 per hour
BENEFITS
We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You'll also enjoy discounts on brand‑name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one
WHAT YOU WILL DO
- Focus on relationship building and ensure customer satisfaction by providing professional customer support.
- Address all customer inquiries in a timely and professional manner, including but not limited to requests for information, sales order confirmations, sales order status, expedite requests, acknowledgments, periodic reports, complaints, returns. (All customers in Territory)
- Act as Voice of the Customer, by working closely with Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse to ensure customer shipments are completed on time and customer expectations are met.
- Utilize searches and dashboards, monitor order flow for Dedicated accounts, ensuring orders are moving through the pipeline.
- Resolve order issues and offer solutions
- Responsible for reporting, documenting, and escalating any system related issues and functionalities. Administers issue tracking process and compiles customer feedback.
- Adhere to individual and departmental SLAs as published by the Director of Order Management
- Answer calls presented through the decoration queues
- Coordinate decoration orders for both apparel and hard goods orders
- Coordinate special orders with multiple delivery addresses
- Ensure time sensitive orders are completed, shipped, and received by the customer
- Ensure satisfactory resolutions to customer situations while adhering to Company policies and procedures
- Operate within a dedicated account structure and maintain excellent relationships with a specific group of accounts
- Adhere to individual and departmental KPI's as published by the Director of the department
- Other duties/projects as required by department manager
WHAT WE"RE LOOKING FOR
- Post secondary education or equivalent industry related experience
- Strong English written and verbal communication skills
- Minimum 2 years of ab Order Management experience/ technical customer service skills
- Strong technical skills to easily utilize multiple software programs and platforms
- Proficient in Microsoft Office and knowledge of Decoration Services processes and proprietary decoration software
- Ability to multi-task, prioritize within a fast-paced work environment
- Ability to handle large volumes of work while maintaining very tight deadlines
- Strong attention to detail and good analytical skills
- Ability to manage time and work efficiently with minimum supervision
- Strong interpersonal skills to work effectively with internal departments
- Ability to work overtime when offered and some weekends
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.
Working Environment
This job operates in a professional office environment. This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be provided to enable people with disabilities to perform the essential functions.
Equal Opportunity Employer
S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.
