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Customer Service Representative

2 weeks ago

Pittsburgh, Pennsylvania, United States Monica Conroy - GEICO Local Office Full time

Benefits:

  • Opportunity for advancement
  • 401(k) matching
  • Bonus based on performance
  • Training & development

Benefits/Perks:

  • Paid time off (vacation and/or sick days)
  • Growth potential
  • Salary plus commission/bonus
  • 401k with employer match
  • Health benefit
  • Other local perks offered

Position Overview:

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for an insurance agent may be the career for you

Responsibilities:

  • Outbound Calls: Make proactive outbound calls to potential customers using provided lists or databases. Introduce products or services, engaging customers in meaningful conversations.

  • Sales and Lead Generation: Promote and sell products or services directly to customers. Strive to meet or exceed individual or team sales targets and quotas.

  • Customer Engagement: Build rapport and relationships with potential customers through active listening and tailored sales pitches. Maintain a professional demeanor and positive attitude.

  • Database Management: Accurately record customer information, responses, and sales outcomes in designated systems. Keep records organized and up-to-date.

  • Follow-Up: Conduct follow-up calls to potential customers who have shown interest but have not yet made a purchase. Provide additional information and address concerns to convert leads into sales.

Requirements:

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment
  • Property/Casualty license must be obtained within 60 days of hire