Senior Product Owner

2 days ago

Reston, Virginia, United States Hudson IT and Manpower Full time

SENIOR PRODUCT OWNER – ServiceNow

Purpose

Serves as the primary liaison between client stakeholders and internal delivery teams, ensuring ServiceNow-based solutions drive measurable customer and business outcomes. Represents the customer voice during roadmap planning, backlog prioritization, and feature development, while supporting adoption, process improvement, and long-term relationship management.

Essential Functions

70% – Customer Adoption & Value Delivery

  • Guide customers through discovery, adoption, and post-adoption support.
  • Conduct deep-dive requirement sessions and map workflows to ServiceNow capabilities.
  • Analyze feedback, user behavior, and KPIs to optimize customer adoption.
  • Act as the accountable owner for customer success and operational enablement.

10% – Customer Engagement & Communication

  • Serve as the primary customer contact for updates, onboarding, and solution usage.
  • Collaborate with technical teams to translate MVPs into detailed user stories.
  • Provide education, training, and post-adoption performance reviews.

10% – Agile & Team Enablement

  • Promote Agile mindset, coach new team members, mentor Product Owners.
  • Support process improvements that enhance delivery agility and efficiency.

Qualifications

  • Bachelor's degree (or +4 yrs experience in lieu).
  • 6+ years in IT/business analysis, development, systems analysis; or 4+ years Product Owner experience.
  • Experience with ServiceNow implementation and workflows.
  • Healthcare experience preferred.

Skills

  • Strong communication & stakeholder management
  • Knowledge of Agile, product lifecycle, business process analysis
  • Ability to analyze/solve complex problems
  • Advanced MS Office skills

Certifications (Preferred)

  • Certified Scrum Product Owner
  • ServiceNow product certifications

  • Product Owner

    2 weeks ago

    Reston, Virginia, United States Maven Workforce Inc. Full time

    SummarySenior Product Owner to support the build out and product road mapping of their ServiceNow-based CRM, CSM and ITSM modules for their contact center application. The hired employee will be responsible for building and executing a product roadmap, understanding market trends and user experience through a data-driven approach, creating features, stories,...

  • ServiceNow Product Owner

    2 days ago

    Reston, Virginia, United States nTech Workforce Full time

    ONLY W ONLY W ONLY W Title: ServiceNow Product OwnerLocation: Reston, VA 20191Duration: 12 Months Contract to hireJob Description:Terms of Employment:W2 Contract-to-Hire, 12 MonthsThis position is hybrid. Candidates must be comfortable working onsite in Reston, VA once or twice per week – plus mandatory in-person Sprint and PI Planning sessions.Overview &...

  • Senior Product Analyst Genesys and Automation

    2 hours ago

    Reston, Virginia, United States Reston Hospital Center - Reston Full time

    IntroductionThis Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).Do you want to join an organization that invests in you as Senior Product Analyst Genesys? At...

  • Senior Product Manager

    7 days ago

    Reston, Virginia, United States IDEMIA Public Security Full time

    Company OverviewSmart Biometrics is part of IDEMIA Public Security and delivers solutions to the global enterprise market. Our expertise lies in biometric identity management, and we are expanding rapidly into the digital and solutions space. Traditionally focused on hardware, our business line is transforming to deliver software-driven applications and...

  • Senior Product Manager

    2 weeks ago

    Reston, Virginia, United States Microsoft Full time

    Overview Microsoft 365 is at the center of Microsoft's cloud-first, devices-first strategy bringing together our most trusted communication and collaboration products like Exchange Online, SharePoint Online, and Teams to the cloud. We work with Microsoft's most critical enterprise and government customers to deliver hyper-scale...

  • Senior Director, Product Management

    1 week ago

    Reston, Virginia, United States Babel Street Full time

    Babel Street is the trusted technology partner for the world's most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems....

  • Senior Computer Scientist

    2 weeks ago

    Reston, Virginia, United States Analytic Services Inc Full time

    Company Overview:ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis, and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative and we are client focused in all that we do. Because we were established for the...

  • Senior Director, Product Management

    7 days ago

    Reston, Virginia, United States Babel Street Full time $190,000 - $230,000

    Babel Street is the trusted technology partner for the world's most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems....

  • Senior Director, Product Management

    2 days ago

    Reston, Virginia, United States Babel Street Full time

    Babel Street is the trusted technology partner for the world's most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems....

  • Senior Windows Administrator

    2 weeks ago

    Reston, Virginia, United States GLOBAL CONSULTING INTERNATIONAL (GCI) Full time

    [three_fifth]GCI is seeking a Senior Windows Administrator to support a Dept. of Defense contract for a period of 3 months with the possibility of extension. Telework is authorized, but preference given for candidates residing in the Reston, VA area.Position SummaryThe ideal candidate will be responsible for:Managing and administering Windows-based...