Senior Product Owner

7 hours ago

Reston, Virginia, United States Hudson IT and Manpower Full time

SENIOR PRODUCT OWNER – ServiceNow

Purpose

Serves as the primary liaison between client stakeholders and internal delivery teams, ensuring ServiceNow-based solutions drive measurable customer and business outcomes. Represents the customer voice during roadmap planning, backlog prioritization, and feature development, while supporting adoption, process improvement, and long-term relationship management.

Essential Functions

70% – Customer Adoption & Value Delivery

  • Guide customers through discovery, adoption, and post-adoption support.
  • Conduct deep-dive requirement sessions and map workflows to ServiceNow capabilities.
  • Analyze feedback, user behavior, and KPIs to optimize customer adoption.
  • Act as the accountable owner for customer success and operational enablement.

10% – Customer Engagement & Communication

  • Serve as the primary customer contact for updates, onboarding, and solution usage.
  • Collaborate with technical teams to translate MVPs into detailed user stories.
  • Provide education, training, and post-adoption performance reviews.

10% – Agile & Team Enablement

  • Promote Agile mindset, coach new team members, mentor Product Owners.
  • Support process improvements that enhance delivery agility and efficiency.

Qualifications

  • Bachelor's degree (or +4 yrs experience in lieu).
  • 6+ years in IT/business analysis, development, systems analysis; or 4+ years Product Owner experience.
  • Experience with ServiceNow implementation and workflows.
  • Healthcare experience preferred.

Skills

  • Strong communication & stakeholder management
  • Knowledge of Agile, product lifecycle, business process analysis
  • Ability to analyze/solve complex problems
  • Advanced MS Office skills

Certifications (Preferred)

  • Certified Scrum Product Owner
  • ServiceNow product certifications

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