Program Director

The Program Director is responsible for overseeing the full lifecycle of Entryway Houston's program delivery—from participant recruitment and training through placement, onboarding, and aftercare. This position is central to ensuring the success of individuals and to supporting the overall quality and outcomes of Entryway's mission-driven workforce and housing stabilization programs.

The Program Director ensures operational excellence, strong industry partnerships, and a high-quality participant experience that leads to sustained employment and housing success. This role engages directly with participants and requires knowledge of case management services; instead, it focuses on program coordination, relationship management, training facilitation, and partner engagement.

The Program Director must demonstrate strong organizational skills, professionalism, and compassion, along with a deep commitment to improving opportunities for individuals experiencing situational homelessness. This position reports directly to the Executive Director.

Key Responsibilities

Program Management & Delivery

• Oversee the daily operation of the Entryway Houston program, including candidate screening, training coordination, participant support, and volunteer engagement.
• Manage the participant roster and oversee training enrollment, resume development, interview preparation, and coaching.
• Design, plan, and facilitate (or co-facilitate) workshops, hands-on training activities, hiring events, and partner engagement experiences that support strong program outcomes.
• Maintain a structured and positive participant experience, ensuring clear communication, timely support, and a motivating environment throughout the program cycle.
• Strengthen and maintain collaborative partnerships with industry employers, hiring managers, HR leaders, and recruiters to support a seamless recruitment-to-placement process.
• Coordinate participant hiring and onboarding processes, ensuring both participant and employer satisfaction and addressing any needs or barriers that arise.
• Provide ongoing aftercare support to placed participants through scheduled check-ins, site visits, and proactive coaching to support job retention and long-term stability.

Partnerships, Outreach & Community Engagement

• Build and maintain productive relationships with referral sources, community partners, volunteers, training partners, and industry stakeholders.
• Gather and develop participant success stories, testimonials, and qualitative data to support communications, development, and grant reporting needs.
• Support donor cultivation and stewardship activities through participation in events, facility tours, and relationship-building opportunities.
• Represent Entryway Houston at community events, meetings, and industry functions to strengthen visibility, partnerships, and recruitment pipelines.

Data, Evaluation & Compliance

• Maintain accurate program data and participant records using client management systems, such as TraxSolutions and others.
• Ensure compliance with reporting, tracking, evaluation, and funder requirements.
• Monitor program outcomes, identify trends, and collaborate with leadership to recommend improvements or adjustments.
• Support market-level goals and initiatives by contributing insights, performance data, and recommendations.

Operational & Organizational Support

• Contribute to strategic planning conversations related to program growth, curriculum enhancements, and partner engagement.
• Collaborate with staff across markets and with national Entryway teams to share best practices and strengthen organizational consistency.
• Assist with marketing and social media content related to program events, participant milestones, and employer partnerships (as needed).
• Perform other duties as assigned by the Executive Director.

QUALIFICATIONS

Required

• Bachelor's degree preferred; equivalent work experience considered.
• Bilingual (English/Spanish) required; must be able to read, write, and speak Spanish proficiently
• Demonstrated passion for Entryway's mission of advancing economic mobility through employment, housing, and career development opportunities.
• Strong communication skills with the ability to engage effectively across diverse audiences (participants, employers, volunteers, and community partners).
• Excellent organizational and time-management skills; ability to manage multiple priorities and deadlines.
• Strong problem-solving skills and the ability to make sound, timely decisions in a fast-paced environment.
• Professionalism, compassion, and the ability to motivate and support individuals experiencing housing instability.
• Ability to work occasional nights and weekends for events or program needs.
• Proficiency in Microsoft Office Suite and comfort with learning new software platforms.

Preferred

• Experience working with individuals experiencing homelessness or housing instability.
• Prior experience in nonprofit programming, workforce development, training coordination, or volunteer management.
• Social media, basic design, and/or content creation experience (Canva preferred).
• Familiarity with Client Management Systems or CRM platforms.
• Established connections with local employers, community partners, or industry associations.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave

Experience:

• program director: 1 year (Preferred)
• Workforce development: 3 years (Required)
• non-profit: 3 years (Required)

Language:

• Spanish (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Houston, TX 77024