IT Tech III

About Grange Co-op

Founded in 1934, Grange Co-op is a cooperative dedicated to serving the needs of its members and the communities in which they live. With a focus on farm and ranch products, work wear and western wear, garden supplies, and pet care essentials, Grange Co-op has grown to become a trusted name in the industry. The company operates multiple retail locations, a feed mill and remains committed to delivering exceptional value and service.

Please note this is an on-site position, located in White City, OR and serving surrounding areas of Medford, OR, Redding, CA and Yuba City, CA

GENERAL PURPOSE OF JOB

Serve as the senior technician and bridge between Tier 2 and System Administration. Provide advanced troubleshooting, automation execution, and compliance support; assist in infrastructure operations under guidance of senior IT staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Support and maintain Active Directory and Microsoft Entra ID (Azure AD), including adding, deleting, and managing user and computer accounts across hybrid environments.

• Build, update, and deploy OS and software images.
• Perform discovery for infrastructure updates and push to update workflow.
• Perform infrastructure (hardware) updates as assigned.
• Perform information systems (IS) updates (software) as needed.
• Support firewall rules and routing protocols under the guidance of senior staff.
• Assist in system backup, restore, and recovery tasks under guidance of senior IT staff.
• Assist in deploying and maintaining automation workflows under guidance of senior IT staff.
• Assist in the design, deployment, and support of Microsoft 365 (Office 365) services, including Exchange Online, SharePoint Online, Teams, and related collaboration and security components, following industry best practices.
• Assist in implementing and maintaining network and system security measures under guidance of senior IT staff.
• Assist in planning and coordinating departmental and cross-departmental technology projects under guidance of senior IT staff.
• Use AI tools to perform research and support data-driven decision-making for IT projects.
• Employ AI extensively for troubleshooting, scripting/automation support, compliance monitoring, and process efficiency.
• Perform the duties of IT Technician II as outlined in Appendix: Inherited Duties, as needed.
• Actively participate in departmental and cross-departmental meetings.
• Offer constructive ideas and suggestions that assist towards company goals and objectives.
• Demonstrate regular, predictable attendance.
• Perform other tasks and duties as requested by supervisor.
• This role champions leadership initiatives, mentors developing teammates, and fosters a collaborative environment where the team succeeds together.

SUPERVISORY RESPONSIBILITIES

· This position does not have supervisory responsibilities

EDUCATION AND/OR EXPERIENCE

· Associate's degree required; Bachelor's in IT/CS or related field preferred (or equivalent experience).

• Relevant certifications preferred (Microsoft/Azure, CompTIA, or equivalent).
• Demonstrated experience with scripting and enterprise support.

LANGUAGE SKILLS

· Ability to read and interpret technical documents, operating instructions, and procedure manuals.

• Ability to write clear documentation, tickets, and routine reports.
• Ability to communicate effectively with users and teams in person, via phone, and in writing.

MATHEMATICAL SKILLS

· Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.

• Ability to compute rates, ratios, and percentages, and to interpret basic graphs and charts.
• Ability to estimate capacity and throughput for endpoint or network-related tasks.

REASONING ABILITY

· Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to balance multiple competing priorities and escalate appropriately.

OTHER SKILLS AND/OR ATTRIBUTES

• Advanced troubleshooting skills across identity, endpoints, and core network basics.
• Ability to coordinate with senior IT staff on security, automation, and backup processes.

Bilingual candidates encouraged to apply

The pay range for this role is:

57, ,530 USD per year(Business Office)