hotel audiovisual manager

2 weeks ago

Lockport, New York, United States Mills James Full time $60,000 - $100,000 per year

Audiovisual Manager (Hospitality Division)

Company Hospitality Overview:

Mills James is a leading provider of audiovisual services for luxury hotels, convention centers, and Fortune 500 companies around the world. Our mission is to redefine how hospitality clients experience AV services by delivering cutting-edge solutions and exceptional customer support. We are seeking a dynamic Audiovisual Manager to join our expanding Hospitality AV team and help us continue delivering services that exceed our clients' high standards.

Job Summary:

As the Audiovisual Manager, you will oversee the day-to-day audiovisual operations at a prestigious hotel property in Columbus, Ohio. Your responsibilities will include managing AV setups for events, maintaining equipment, ensuring client satisfaction, and leading a team of AV professionals. Success in this role requires strong leadership, exceptional customer service, and a commitment to cost-efficient operations.

Key Responsibilities:

1. Operations Management:

  • Supervise daily AV setup and breakdown for events and meetings.
  • Perform routine maintenance on AV equipment and manage inventory.
  • Ensure labor and equipment needs are met using internal or external resources.
  • Implement and maintain best practices for billing and documentation.
  • Project a positive image of Mills James through strong communication and professionalism.

2. Client and Vendor Relations:

  • Build strong relationships with hotel clients, ensuring AV needs are met for all events.
  • Provide on-site support to ensure smooth AV operations during meetings and conferences.
  • Collaborate with vendors and internal teams to ensure top-tier service delivery.

3. Team Leadership and Development:

  • Lead, mentor, and develop an AV team to deliver high-quality service.
  • Foster a collaborative and innovative work environment, focused on continuous improvement.
  • Implement training programs to ensure team members stay current on AV technologies.

Qualifications:

  • Bachelor's degree or equivalent combination of education and relevant experience in live events and hospitality AV.
  • 3+ years of customer service and hospitality management experience.
  • 2-3 years of hands-on experience with audiovisual setups in live event environments.
  • Proficiency in Microsoft Office Suite and AV-related software.
  • Valid driver's license required.
  • Ability to work evenings and weekends as needed.

ADA Accommodations

We are committed to providing reasonable accommodations to individuals with disabilities to ensure that they can perform the essential functions of the job. If you require any accommodations, please contact us directly.

Why Mills James

Company Overview:

Mills James is a full-service production company of over 240 event and video professionals. Our mission is to craft and deliver experiences that deepen human connection and inspire people to care and act. We offer a supportive, inclusive, and flexible work culture that values professional growth and collaboration. Our benefits include:

  • Competitive salary +
  • AnthemERC health & wellness plan
  • Guardian dental & vision insurance
  • 401(k) with company match
  • Generous paid time off and company holidays

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