Practice Manager

POSITION SUMMARY

Relocation Assistance available up to $15,000

Pay Range: $82,513.60/yr. to $128,918.40/yr.

Manages day-to-day business and clinical operations for assigned clinic specialties and locations – typically 3 or fewer multi-specialty areas and/or 10 or fewer providers. Manages operations and resources to optimize patient access and experience while ensuring the clinic runs as an efficient and sustainable business. Develops and implements effective outpatient clinical programs to ensure quality care and continuity for patients and families. Provides supervision, leadership, and training to support staff.  Leads the development and implementation of policies and procedures that streamline workflows, while ensuring compliance with regulatory requirements. Develops and maintains a positive work environment that promotes HMC values.

Job Duties & Responsibilities

Function Management. Manages daily operations of assigned departments/functions. Functional management responsibilities include, but are not limited to:

• Oversees and manages the clinic(s) to optimize patient access and enusure positive patient/customer experiences. Manages department staffing and workflows to meet operational needs.
• Manages business functions, including payment collections, reconciliations, deposits, authorizations, and referrals. Ensures that all services rendered are authorized for payment and that practices comply with Revenue Cycle policies and audit guidelines.
• Manages clinical functions to support high-quality patient care. Aligns and optimizes clinical workflows. Works in collaboration with appropriate leaders or partners to solve problems and improve processes.
• Develops and implements business processes and clinical workflows. Coordinates with other practice managers and leaders to ensure alignment and optimization of operations across the organization. Collaborates with inpatient clinical leadership in developing care protocols that facilitate patient safety and optimize clinical outcomes.
• Oversees contracted services to ensure contractual obligations are fulfilled and appropriate service levels are maintained.
• Monitors and manages operational performance. Develops and maintains appropriate department metrics and measures. Monitors and manages patient/customer satisfaction. Actively engages in performance improvement and quality initiatives. Provides timely, accurate reports and communications regarding department operations and performance.
• Builds and maintains effective working relationships. Serves as a liaison across disciplines. Participates as an active member of various committees; leads work groups, projects and committees as assigned.  
• Maintains professional skills, subject matter expertise, and awareness of regulatory changes, compliance issues, innovations and developments, through research and training/continuing education opportunities.
• Maintains programs and records in good order, as required for efficient and effective operations. 

People Management. Provides leadership oversight and direct supervision for assigned staff to ensure consistent delivery of high-quality services. Executes leadership and supervision tasks in an accurate, equitable, timely and effective manner to meet service and performance expectations. People management tasks include, but are not limited to:

• Manages employees from selection and hiring through offboarding/separation. Coaches, mentors, and supports supervisors and subordinate staff. Establishes clear expectations and fosters an environment that supports effective communication through effective use of formal and informal discussion, 1:1's, huddles, and staff meetings.
• Proactively monitors and manages employee satisfaction and engagement, turnover, training and development, and performance. Responds to employee concerns and/or union grievances.
• Acts as the first line of mediation for conflicts between staff and/or patients and staff; addresses difficult situations in a timely and effective manner.

Financial Management: Leads department financial processes and related activities. Financial management responsibilities include, but are not limited to:

• Monitors and manages department financial performance using appropriate metrics and measures.
• Responsible for understanding, monitoring, and managing assigned budgets. Seeks opportunities to increase volumes, enhance revenues and reduce expenses. Works closely and proactively with senior leader(s) to plan and develop operational and capital budgets and to address any financial challenges that may arise.
• Acts as the decision maker at the department level, within the scope of approved budgets and operational plans. Analyzes data and uses sound judgement in making independent decisions.

JOB SPECIFICATIONS

Education & Experience

• Bachelor's degree in a related field, or an equivalent combination of education and experience
• Five (5) years of job-related experience
• Two (2) years of experience directly supervising others

Required Knowledge, Skills, and Abilities

• Working knowledge of medical clinic operations and regulatory requirements, managed care insurance plan requirements, Medical Home programs, medical terminology, and ICD-10 coding methodologies.
• Demonstrated knowledge of current patient customer service methods and practices and commitment to fostering positive patient experiences.
• Professional and effective written and verbal communication skills. Ability to identify potential barriers to communication and employ communication strategies appropriate to the audience/situation. Ability to develop and maintain timely and accurate records and reports.
• Ability to cultivate effective interpersonal relationships and work in collaboration with internal and external stakeholders.  
• Demonstrated ability to lead a team, motivate performance, and support the development and success of others.
• Ability to maintain composure and professionalism in sensitive or stressful situations.
• Ability to learn, develop/maintain proficiency, and effectively use current technology, equipment, and software programs, including electronic medical records, Microsoft Office suite (Outlook, Word, Excel, and PowerPoint), and other systems and equipment.  
• Ability to perform basic math functions as needed to perform departmental recordkeeping and/or auditing activities and to understand and manage department financial reports and budgets.
• Ability to work independently performing a wide variety of assignments that require the use of independent judgment, critical analysis, systems-thinking, problem-solving, organization, and prioritization skills. 

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.

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