Customer Service Specialist
6 days ago
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
This Customer Service Specialist will work in a fast-paced, challenging environment to provide support to internal and external customers by utilizing strong communication skills to resolve customer service issues within the scope of policy. This position requires a high level of flexibility as it relates to cross training on multiple functions within the organization.
Location: Candidates must live within 70 miles of the LaVergne, TN office.
Schedule: 9:30 AM - 6:30 PM CT
Compensation: Target salary for this role is between $19 and $20 an hour.
Key Responsibilities
Effectively communicate information verbally and in writing
Maintain professionalism while dealing with difficult situations and/or people
Identify opportunities for process improvement
Interact professionally with all levels of management and staff
Multi-task and problem solve under pressure
Meet attendance and punctuality requirements
Operate computer systems, telephone systems, copiers, fax machines, etc.
Provide feedback to other departments regarding areas of concern or improvement
Manage confidential information effectively
Work independently and as part of a team
Other duties as assigned
Minimum Requirement
Typically requires 3+ years of related experience.
Education
Associate's degree preferred
Critical Skills
Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) required, experience with Sales Force and SAP a plus
1+ years' experience in a call center environment preferred
Excellent verbal and written communication skills
Ability to type 40 WPM
Experience working with pharmaceutical products a plus
Strong attention to detail
Good decision-making skills
Flexible schedule to accommodate changing business needs
Must live within 70 miles of LaVergne office
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson
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