System Administrator Tier II

4 days ago

Arlington, Virginia, United States Bowman Williams Full time $70,000 - $90,000 per year

This Washington, D.C.–based Managed Services Provider delivers modern IT strategy and Microsoft-centric solutions to mid-market clients, nonprofits, and associations. Known for clear communication, deep technical expertise, and responsive, white-glove support, the team blends strategic guidance with hands-on technical problem solving. The culture is collaborative, client-focused, and built for people who love solving complex issues and making a real impact.

Role: System Administrator Tier II

Location:
80% Work From Home, 20% onsite DMV

Compensation:
$70,000–$90,000 + benefits + bonuses

This role is
95% true Tier 2 support
—handling escalations involving Microsoft 365, Intune, SharePoint, and Exchange Online. You'll serve as a trusted technical advisor, an escalation point for the support team, and a familiar voice clients rely on. If you enjoy the combination of technical depth, fast troubleshooting, and strong communication, you'll thrive here.

What You'll Do

  • Own Tier 2 Microsoft 365 escalations: Exchange Online, SharePoint, Teams, Intune, Entra ID, OneDrive
  • Perform root-cause analysis and propose long-term fixes
  • Mentor Tier 1 technicians and share best practices
  • Deliver high-energy, client-friendly phone support
  • Document solutions and contribute to internal knowledge bases
  • Support occasional networking/server issues (VPN, DNS, firewalls, Windows Server)
  • Build strong relationships with clients through consistent, proactive communication

What You Bring

  • 4+ years technical support experience (2+ years Tier 2+)
  • Hands-on, advanced experience with Microsoft 365 workloads
  • Proven ability to resolve multi-user outages, permission issues, and policy conflicts
  • Strong phone presence—clear, confident, positive
  • Client-service mindset and strong communication
  • Mentoring/coaching skills
  • Solid networking fundamentals (DNS, DHCP, VPN, TCP/IP)
  • Experience with Microsoft Dynamics is a plus
  • Current or in-progress Microsoft certifications preferred
  • Valid driver's license + reliable transportation
  • Independent, self-driven, high-accountability work style

Benefits & Perks

  • Health insurance with company contribution
  • Dental & vision (company-paid after 1 year)
  • 401(k) with company match
  • PTO + end-of-year bonus
  • $50/month wellness stipend (gym, Peloton, etc.)
  • Microsoft certification reimbursement
  • Company events + supportive team culture
  • Clear career tracks: move toward Tier 3, Team Lead, or Projects
  • Personalized 30/60/90-day ramp plan
  • Home-buying assistance program

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