Sure Start Coordinator

Benefits:

• Bonus based on performance
• Flexible schedule
• Home office stipend
• Opportunity for advancement
• Paid time off
• Training & development

Are you looking for a role where you can bring your innovation, organization, and passion for helping others succeed?

Job Summary
The
Sure Start Coordinator
ensures new Live 2 B Healthy franchisees are fully prepared to successfully launch and scale their territories within senior living communities. This role guides franchisees from signing through first community launches and initial revenue ramp, serving as the operational quarterback for onboarding, training, technology setup, and market readiness.

Unlike retail franchises, Live 2 B Healthy operates inside senior living communities, so this role focuses on
territory readiness, community activation, trainer onboarding, and operational execution
not real estate or construction. The Sure Start Coordinator is the primary liaison between franchisees and the franchisor, using L2BH's onboarding roadmap, training systems, technology stack (Mindbody, SharePoint, CareerPlug, Qvinci), and launch checklists to ensure franchisees hit early performance benchmarks.

This role reports to the
VP / COO
and works closely with Marketing, Sales Enablement, Training, and Finance to ensure franchisees launch correctly, compliantly, and profitably.

Key Responsibilities
Franchisee Onboarding & Launch

• Serve as the primary point of contact for new franchisees from franchise agreement through their first 90–120 days of operations
• Lead structured weekly onboarding and launch calls with each franchisee
• Own and manage each franchisee's Launch Playbook (territory setup, systems, staffing, sales, and community onboarding)

Territory & Market Readiness

• Guide franchisees through:

• Territory setup and mapping

• Community targeting and prioritization

• Launch sequencing for senior living communities

• Ensure each franchisee is prepared to begin selling and delivering programs inside communities within 30–60 days of signing

Systems & Technology Implementation

• Oversee setup and implementation of:

• Mindbody (CRM, scheduling, billing)

• CareerPlug (staffing & hiring)
• SharePoint (training & resources)

• Qvinci (financial reporting)

• Ensure franchisees are trained and actively using required systems correctly

Cross-Department Coordination

• Act as the hub between franchisees and:

• Sales Enablement

• Marketing
• Training
• Finance

• Operations

• Ensure no franchisee falls through the cracks during onboarding

Progress Tracking & Reporting

• Track all onboarding milestones including:

• Systems live

• Trainers hired
• First communities signed
• First classes delivered

• First revenue

• Provide weekly reporting to leadership on:

• Launch status

• Bottlenecks
• At-risk franchisees
• Opportunities for acceleration

Process Improvement

• Continuously refine onboarding playbooks, checklists, and timelines
• Identify friction points in the franchisee launch journey and drive improvements across teams

Preferred Skills

• Project and launch management
• Franchisee support, customer success, or multi-unit onboarding experience
• Strong interpersonal and coaching communication
• Highly organized, detail-oriented, and proactive
• Ability to manage multiple franchisees and timelines simultaneously
• Confident presenting, tracking KPIs, and working in dashboards
• Strong judgment and ability to escalate issues appropriately

• Comfortable using tools like:

• Microsoft 365 / SharePoint

• Mindbody or similar CRM
• CareerPlug or ATS
• Teams

Qualifications

• Bachelor's degree (preferred)

• 2+ years experience in:

• Franchise support

• Customer success
• Onboarding
• Operations
• Project management

• Or multi-unit business launches

• Experience in fitness, healthcare, senior services, or franchising is a strong plus

Schedule & Work Environment

• Remote
• Full-time role: Monday–Friday, 9:00 AM – 5:00 PM (local time zone)
• Ability to travel approximately 25% for franchise launches, training, and system meetings.

Compensation & Benefits

• Competitive pay, commensurate with experience ($40,000 - $55,000)
• Full-time employment
• Unlimited PTO
• Financial incentives, including annual bonus opportunities

Our Commitment
Live 2 B Healthy is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful workplace where all team members are encouraged to bring their authentic selves to work.

This is a remote position.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Live 2 B Healthy Corporate.