A/R Supervisor

The No-Fault Billing Accounts Receivable (AR) Supervisor oversees the management of medical billing and collections related to no-fault insurance claims. This role ensures accurate and timely processing of accounts receivable, maintains compliance with industry standards, and leads a team responsible for revenue cycle management within a healthcare or medical services organization. The supervisor plays a critical role in optimizing cash flow, ensuring adherence to financial regulations, and providing exceptional customer service to internal and external stakeholders.

Essential Functions

• Responsible for overseeing pre-bill edits. Identifies errors/omissions and collaborates with intra-departmental teams to determine root cause.
• Performs denial investigation and corrections to secure claim payment.
• Identifies opportunities for denial prevention through the revenue cycle.
• Maintains an understanding of regulatory and payer changes to ensure correct charging and billing requirements are met.
• Maintains working knowledge of coding and billing regulations for all payors. Keeps current on regulatory updates, local payer policies and procedures to ensure charge accuracy, compliance and optimization.
• Contact payors and patients to obtain or relay billing account information.
• Works to ensure that procedures adhere to the standards, guidelines, and deadlines set by the company.

Qualities and Characteristics

• 3+ years or recent experience in high-volume No-Fault billing.
• Maintains a professional relationship and positive attitude with co-workers, patients, and all staff.
• Strives to learn more and is receptive to new challenges and opportunities.
• Displays enthusiasm toward the work and the mission of the company.
• Problem-solving, time management, and exceptional interpersonal skills.

Skills

• Strong knowledge of financial concepts, including debits & credits, journal entries, double-entry bookkeeping, and account reconciliation.
• Proficiency with QuickBooks accounting software.
• Working knowledge of third-party payer rules and requirements, computer operations, and electronic interfaces related to charge documentation, capture and billing is required.
• Expertise in revenue cycle management within a healthcare setting; knowledge of CPT coding, ICD-10 coding, medical terminology, and medical collection processes.
• Excellent analysis skills for account analysis and data entry accuracy; strong attention to detail is essential.
• Negotiation skills for resolving disputes with payers or clients effectively.
• Effective communication skills, including phone etiquette and customer service orientation.