Field Service Manager

6 days ago


Colorado Springs, Colorado, United States Empire Full time

Field Service Manager

Pay Rate: $80,000 – $100,000

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Location: Colorado Springs, CO

We are seeking a highly motivated Field Service Manager to lead our customer service and field operations teams. In this role, you will ensure customer satisfaction, oversee installations, repairs, and maintenance, and drive continuous improvement across teams.

Responsibilities:

  • Lead and manage customer service and field operations teams.
  • Schedule and prioritize tasks for field technicians to optimize coverage and response times.
  • Monitor customer feedback and resolve escalated issues promptly.
  • Develop and implement operational policies and procedures.
  • Track team performance and provide data-driven insights for continuous improvement.

Qualifications:

  • Bachelor's degree in Business, Operations Management, or related field (MBA a plus).
  • Experience managing customer service and field operations teams in technical industries.
  • Strong leadership, communication, and problem-solving skills.
  • Technical/manufacturing experience preferred.
  • Proficiency with Microsoft Office and CRM/ERP systems.
  • Ability to travel 50–75% as needed.

Benefits:

  • Health, dental, and vision insurance
  • 401k with company match
  • Life insurance, PTO, disability coverage
  • Training and development opportunities

If this opportunity sounds like a great fit for you, apply today

Job Type: Full-time

Pay: $80, $100,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Application Question(s):

  • Are you comfortable managing both customer service and field operations teams in a fast-paced, technical environment, including handling escalated issues?
  • This position requires travel between 50%–75% of the time. Are you ok with that?
  • Please confirm your email:

Ability to Commute:

  • Colorado Springs, CO Required)

Work Location: In person



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