Director, AI Solutions

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The Director, AI Solutions will be an expert on all products within their designated space. They will lead a team of product owners and specialists, guiding them to develop cross-functional designs and build any current or new products within this space. The Manager will execute a strategic vision for their area and be a thoughtful and experienced leader, responsible for defining and prioritizing requirements. They will also be able to communicate our business partners' strategic vision in a planned product roadmap. Additionally, the Director will participate in large initiatives and SWAT teams that tackle major problems within the organization, which may turn into larger, more complex projects or initiative. 

Key Responsibilities: 

Team Leadership & Development: 

• Team Building & Mentorship: As the team leader, you will be responsible for guiding team members, setting strategy and product deliverables, and monitoring progress towards those goals. 
• Product Management: Develop and lead a long-term vision and strategy across all products, define and maintain product roadmaps and product integration strategy, and balance internal requirements with client requests and priorities. 
• Cross-functional Influence: Engage with multiple clients, business units, and internal stakeholders to understand their requirements and translate them into product features and capabilities for internal development by our engineering partners. 
• Communication: Create and present documentation to external and internal business partners where necessary, execute periodic product demos and walk-throughs for client product teams and internal leadership, and take a leadership role in leading a team of product owners and specialists. 

Conversational Agents (AI Product Focus): 

• End-to-End Product Development: Lead the development of AI agents, from concept and design through implementation, ensuring they are scalable, adaptive, and aligned with business objectives. 
• Client-Centric Design: Partner with client-facing teams to understand customer use cases, ensuring that conversational agents meet the needs of both external customers and internal stakeholders. Focus on enhancing user engagement, self-service capabilities, and operational efficiency. 
• Scalability & Global Integration: Ensure the deployment of AI agents at scale, across different regions, languages, and customer touchpoints. 

AI Platform (AI Product Focus): 

• AI Democratization: Lead the development of self-service AI tools that enable different teams to leverage AI for their use cases without needing deep technical expertise 
• KPIs & Performance Measurement: Develop key performance indicators (KPIs) to measure the success of AI products. Use data insights to inform ongoing product development and business strategy. 

Basic Requirements:

• Bachelor's degree in data analytics, business, statistics, mathematics, computer science, or a related field 
• 10+ years of related professional experience with the ability to collect, organize, analyze, and present the results with attention to detail and accuracy. 
• 5+ years of product management experience in media and marketing measurement, gathering client requirements, writing product and/or technical specifications, working with development teams, and managing product roadmaps as well as launches. 
• Exceptional communication and collaboration skills, with the ability to influence stakeholders at all levels of the organization. 
• Proven expertise in developing and deploying Large Language Models (LLMs) and Retrieval-Augmented Generation (RAG) architecture 
• Understanding of ML lifecycle, Feature engineering, model drift, A/B testing, retraining 
• Analytical skills to present to create analyses that tell a "story" focused on insights and data 
• Understanding and ability to deliver trend and data analytics, ability to provide meaningful analysis 
• Ability to gather and comprehend requirements and challenges across all levels of the business which can be assisted by data analytics 
• Ability to convey complex technical issues internally to both technical and non-technical individuals 
• Experience with AWS, Snowflake SQL, and Tableau 

Desired Characteristics:

• Strong understanding of AI, LLM's, NLP, machine learning algorithms, and big data analytics. 
• Hands-on experience with AI platforms, cloud services, and analytics tools (e.g., Python, R, TensorFlow, AWS, or Google Cloud).  
• Deep understanding of data-driven decision-making processes and experience in implementing advanced analytics models that inform business strategy. 
• Expertise in the SDLC process, with a focus on scoping, iteration planning, user story and acceptance criteria writing, rollout management. 
• Experience with systems integration, data governance, and security compliance 
• Experience with Agile methodology and project management tool such as Jira

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of four days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $160,000 - $225,000 (bonus and long-term incentive eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].