Dog Daycare Shift Supervisor

1 day ago

Herndon, Virginia, United States Dogtopia of Herndon Full time
Company Description

Every dog is unique - especially your dog Visit a Dogtopia location near you for open play dog daycare, overnight boarding or spa services and experience personalized care and exceptional customer service. Our convenient live webcams offer a peek into your dog's day and peace of mind that they're having the time of their life with their canine friends and our well-trained, loving staff.

Job Description

*To apply, go to , click on the Herndon, VA location and fill out the online application.*

We are a National Company, Tons of Room for Growth, 40-45 hour work week. Check us out

Dogtopia is seeking hardworking, organized, and self-motivated Managers for busy dog daycares.

Location Herndon, VA

The Shift Manager is responsible for maintaining accountability and safety for a team of up to 20 employees and a group of up to 80 customer dogs We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.

Primary functions include but are not limited to: 
- Upholding and setting the example for our company values 
- Successful interviewing and hiring of team members 
- Overseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviews 
- Overseeing the maintenance of store social media presence 
- Maintaining and monitoring store supply levels and budgeting 
- Providing the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating system 
- Ability to invoice customer purchases accurately, as well as monitor accountability of team in this area 
- In-store and out-of-store marketing such as local dog events, special promotions, and customer competitions 
- Ensuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team members

Successful candidates should: 
- Have a minimum of three years of direct management experience of a team of 5 or more employees. This is an entry level management position but you must have some prior management experience at a minimum a key holder or department manager level
- Have a genuine affinity for dogs; they are the center of our business 
- Be willing and able to learn basics of dog behavior; attending the playrooms will occasionally be required 
- Be proficient in Microsoft Office including Excel 
- Possess strong verbal communication skills and the ability to train and develop teams 
- Possess strong skills in organization, multi-tasking, and maintaining oversight 
- Demonstrate proven customer service skills 
Benefits
- Health Insurance, PTO, 401k, Free Dog Daycare, Retail Discount, Vacation Pay

*To apply, go to , click on the location and fill out the online application.* 
Please NO PHONE CALLS OR VISITS *

Additional Information All your information will be kept confidential according to EEO guidelines.

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