Application Customer Support

Your Title: Application Customer Support Specialist

Job Location: Knoxville, TN or Portland, OR

Our Division: Architects, Engineers, Construction and Owners (AECO)

What You Will Do
As an Application Customer Support Specialist, you will provide essential enterprise support by resolving customer issues and coordinating escalations. Success in this role requires basic proficiency with Generative. AI tools (like Gemini, ChatGPT, and LLMs) to streamline support tasks. You must be able to use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications

What Skills & Experience You Should Bring

• Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
• Strong understanding of general business, accounting and HR principles. Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants)
• Intermediate level of experience with core Google Workspace
• Prior experience in customer support or a related role. Strong problem-solving and communication skills. Passion for technology and software solutions. Excellent interpersonal abilities and customer-centric mindset.

Encouraged But Not Required

• Accounting experience.
• Construction experience and/or Construction accounting experience.
• Basic SQL exposure.
• Prior ERP experience. Experience using Vista or Vista Web products. Being the person that everyone else brings their technical problems to.

About Trimble
Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit:

About Your Location
This position requires a 4-day in-office workweek and primarily supports the Construction Sector, working collaboratively with the Support, Development, and Product teams.

*Compensation:*
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

*Hiring Range*
$19.42–$24.26

*Pay Rate Type*
Hourly

*Bonus Eligible?*
No

*Commission Eligible?*
No

*Benefits:*
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

*How to Apply:*
Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

*Application Deadline:*
Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at , under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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