Ldr-Lobby Services Attendant

3 days ago

West Bloomfield Township, Michigan, United States Henry Ford Health Full time

General Summary
Assists operational management in maintaining a high-quality standard by keeping him/her informed on the status of the lobby services areas and by training, supervising, and motivating the lobby attendant personnel to produce high quality patient/visitor outcomes.

Principle Duties And Responsibilities

  • The Leader is responsible for adhering to all standards of excellence.
  • Maintains established departmental policies and procedures and objectives.
  • Performs all lobby services/information desk tasks demonstrating service orientation to fellow employees, patients, visitors, and hospital staff.
  • Serves as a go-to leader for the lobby services attendants and refers only complex issues to manager.

The Responsibilities Of a Leader May Vary. The Leader

  • Performs the duties of Lobby Services Attendant as outlined in the job description.
  • Continuously checks in with Lobby Services Attendants to be sure team members have the tools and support they need and are performing at a high level to complete job requirements.
  • Reports any pertinent information to the Manager of Volunteer/Lobby Services as it occurs.
  • Instills a serviced-minded approach to all tasks performed by lobby services team by demonstrating personal enthusiasm and team spirit.
  • Motivates staff through positive reinforcement and gratitude and recognizes areas of opportunity and provides coaching/training as needed.
  • Assists Manager of Lobby/Volunteer Services by receiving and responding to questions/concerns of lobby services team members and other departments, in relation to lobby services department.
  • Acts as a liaison between lobby services department and other departments.
  • Assists Manager of Lobby/Volunteer Services by helping to schedule and lead regular team huddles.
  • Assists Manager of Lobby/Volunteer Services with interview/selection process for new hires and assists with new hire orientation/training.
  • Strategizes and implements processes to establish best practices for positive patient/visitor outcome.
  • Ensures appropriate daily staff coverage by managing lunch schedules and using personnel efficiently.
  • Reports inefficiencies in staffing levels to Manager of Lobby/Volunteer Services and gives recommendations for changes in schedule structure.
  • Maintains good public relations with all patients, facility, and staff personnel.
  • Assumes responsibility for the quality standard in his/her area.
  • Enhances job-related growth and development through participation in educational programs, in- service meetings, and workshops. Manages schedules and call-offs. Maintains the schedules and timekeeping in Kronos.
  • Performs all other duties as assigned.

Education/Experience Required

  • High school graduate or G.E.D. equivalent required.
  • One year of experience at an information desk, customer service or similar role with demonstrated leadership ability required.
  • One year experience as a Henry Ford Health Lobby Services Attendant preferred

Additional Information

  • Organization: Henry Ford West Bloomfield Hospital
  • Department: HFWB Volunteer Service
  • Shift: Variable
  • Union Code: Not Applicable

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