Sr. Manager, US Quick Lane Strategy

6 days ago

Dearborn, Michigan, United States Ford Global Career Site Full time $120,000 - $180,000 per year

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position... 

Come help shape the future strategic direction of Ford's Customer Service Division (FCSD). FCSD is on a transformational journey to rapidly grow our global parts, service, and aftermarket business and deliver an excellent ownership experience for our customers through the full vehicle lifecycle.

This role offers the opportunity to lead the strategy and operations for the US Quick Lane network. You will develop and execute a future-forward go-to-market plan, drive operational excellence across the network, and grow customer experience, dealer profitability, and market share.

As the Sr. Manager, US Quick Lane Strategy & Operations you will define and execute a forward-looking strategy for Quick Lane while driving operational rigor across the U.S. network. This role combines strategic planning, analytics, and hands-on operational leadership to improve customer experience, increase dealer profitability, and expand Quick Lane's market position. You will partner with marketing, field teams, dealers, and cross-functional stakeholders to translate strategy into measurable performance improvements and sustainable network growth.

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