Receptionist

6 days ago

Des Moines, Iowa, United States Regional Health Services of Howard County Full time

Employment Type

Full time

Shift

Description
Are you patient centered and thrive on providing top notch customer service? Consider joining our team as a clinic Receptionist The Receptionist will perform patient check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. Answer phone calls and direct them appropriately. Schedule appointments according to office guidelines and be the welcoming greeter for the office.

Responsibilities

  • Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
  • Answer phone calls and direct them appropriately.
  • Schedule appointments according to office guideline.
  • Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
  • Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
  • Prepare charts for patient appointments making sure all necessary information is complete.
  • Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
  • Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
  • Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
  • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.

Qualifications

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
  • Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
  • High school diploma or equivalent preferred

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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