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Collections Operational Lead
3 weeks ago
INTERNAL, CURRENTLY EMPLOYED WITH NCBB APPLICANTS ONLY
Summary
This position ensures that daily functions at a collections operation are completed correctly each day. This includes ensuring all procedures (open/close, QC, donor screening, phlebotomy, automation, special collections) follow department and organizational SOPs and are in compliance with all regulatory standards. This also includes ensuring blood donors are processed efficiently with the highest level of customer service. The Operational Lead also provides daily work direction to collections employees scheduled, which includes coaching team members on SOPs, policies, job performance, customer service skills and professionalism. The Operational Lead is required to competently perform donor screening and phlebotomy procedures as necessary to maintain efficiency at a collections operation.
Schedule
Flexible schedule with rotating weekends.
Job Responsibilities
Provides daily supervision of a collections site
Ensures all donor collections processes are performed per SOP
Manages donor flow and trouble shoot donor scheduling issues
Addresses customer service issues and initiate service recovery
Maintains proper stock levels of supplies at collections site
Communicates pertinent information to collections staff at site daily
Trouble shoots equipment/ computer issues at site with the help of IT and Materials Management
Performs collections procedures to maintain efficiency at operation
Performs whole blood, special, and automation collections in accordance with applicable policies and procedures
Follows safety procedures
Provides excellent customer service to donors, patients, and sponsors
Provides coaching to collections staff at site
Addresses any policy/SOP deviations observed with collections staff
Assists with venipuncture adjustments
Attends meetings and training sessions as scheduled
Benefits
Full Benefits Including Medical, Dental, Vision, PTO, EST, and Retirement Plan
Education
HS Diploma or equivalent and specialized training beyond HS (phlebotomy, medical assistant, EMT) or other post-secondary program
Prefer medical or health care academic program or coursework
Experience
Two and one half (2.5) years of total experience in health care or customer service
Minimum of 6 months experience in a blood center, plasma center, or other highly regulated environment
Other
Phlebotomy, Medical Assistant Certificate or EMT preferred
Valid Driver's license
Excellent communication skills, both verbal and written
6 month experience in a lead or supervisor role preferred
Teamwork and working with others
High level of problem solving/ critical thinking skills
Intermediate computer skills
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Nebraska Community Blood Bank (NCBB.ORG), a division of Innovative Blood Resources ), has been saving and sustaining lives since 1968. We are dedicated to connecting people who need life-saving blood with generous volunteers who give. Operating 4 donor centers and conducting dozens of blood drives each month, we are proud to be an independent nonprofit that supplies over 20 area hospitals and clinics with life-saving blood—from our community, for our community.
