Billing Associate I

1 week ago

Lake Mary, Florida, United States Frontline Insurance Full time

At Frontline Insurance, we are on a mission to Make Things Better, and our Billing Associate I plays a pivotal role in achieving this vision.  We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. 

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We're committed to making a difference and achieving remarkable things together. If you're looking for a role, as a Billing Associate I, where you can make a meaningful impact and grow your career, your next adventure starts here

Our Billing Associate I enjoys robust benefits: 

  • Hybrid work schedule
  • Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
  • Financial Security: 401k Retirement Plan with a generous 9% match
  • Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members. 

What you can expect as a Billing Associate I: 

  • Reconcile payments received via lockbox, credit card, and ACH.
  • Reconcile daily collections and identify discrepancies between the various third-party vendors and our billing system.
  • Mail processing.
  • Misdirected payments handling, including re-routing and contacting payor to update the payment address while promoting online payment options.
  • Handle returned payments and credit card disputes.
  • Research and take appropriate actions for payments not automatically matched by the system.
  • Review disbursements per defined procedures and established authority limits.
  • Review and take needed action on various activities upon assignment in system.
  • Perform routine administrative tasks.
  • Responsibilities subject to change.

What we are looking for as a Billing Associate I: 

  • Proficient in Word and Outlook.
  • Proficient in the basics of Excel with the capacity to learn more complex functions (e.g., PivotTable).
  • Comfortable using multiple internet-based applications.
  • Strong organizational and people skills.
  • Strong, sound decision-making skills, good judgment, and critical thinking skills.
  • Solid verbal and written communication skills.
  • Produces meticulous work.
  • Ability to work independently with minimal supervision.
  • Two years of related experience preferred.

Why work for Frontline Insurance? 

At Frontline Insurance, we're more than just a workplace – we're a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity.
We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive. 

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

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