Contact Center Associate I

5 days ago

Saint Paul, Minnesota, United States Innovative Blood Resources Full time

Responsibilities:

Summary:

This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.

Hybrid: Mostly remote work, however the initial 1-2 weeks of training is in office at St. Paul location. Employees must be within traveling distance of Memorial Blood Centers St. Paul office to go to the office for required department meetings and trainings.

Schedule: Monday - Friday 9am - 5:30pm

Job Responsibilities:

  • Recruiting for Whole Blood Donations:
  • Calls appropriate donors based on inventory needs
  • Understands minimum requirements for donor recruitment and donor deferral guidelines
  • Uses assertive communication to secure appointments
  • Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
  • Meets individual and team goals to complete a minimum number of appointments and dials per hour
  • Determines what is appropriate donation process with each call
  • Meets individual and team goals to complete a minimum number of appointments and dials per hour
  • Reminder Calls
  • Data Entry
  • Scheduling/ Canceling and rescheduling donor appointments
  • Maintains accurate donor files and fills out appropriate forms
  • Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel

The hourly rate for this position is $17.82/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Qualifications:

Education:

High School Diploma or Equivalent

Other:

Minimum 1 year experience in telemarketing and/or customer service

Customer service training experience preferred

Basic computer, typing skills, and math skills

Accurate oral and written communication skills

Persuasive sales skills

Ability to work independently and meet deadlines

Problem solving abilities

Overview:

Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources ), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community.

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