Compliance Specialist

After over 30 years in business, RevCycle has built a reputation as a trusted partner in revenue cycle management known for our commitment to quality, compliance, and client success. As we continue to grow, we are looking for an experienced (remote) Compliance Specialist to join our close-knit, high-performing legal, compliance, quality assurance and litigation team.

You will be part of the Compliance and Quality Assurance area of this team which has oversight of all legal, regulatory, compliance and quality assurance matters for the Company.

Among other things, the Compliance Specialist position will have responsibility for reviewing and giving direction to others in the Company on responding to consumer communications. The position is tiered based on expertise, offering growth with the Company. You will report to the Company's Paralegal and Compliance/Litigation Support Manager under the leadership of the Company's General Counsel/Chief Compliance Officer, a member of the RevCycle Senior Leadership Team.

Good verbal and written communication skills, attention to detail and an ability to read for comprehension are necessary skills. An interest in financial services and health care laws and regulations and an appetite for continuous learning is important. The team thrives on open communication so you will be encouraged to ask questions and make suggestions.

Please see the full job description below.

Position Summary:

The Compliance Specialist is responsible for learning and executing specific elements of increasing responsibility within the Company's Compliance Program under the Paralegal Supervisor's direction. This is a shared position for Alliance Collection Agencies, Inc. (Alliance) and Healthcare Business Services, Inc.

Essential Duties & Responsibilities:

Given the complexity of the Compliance and Quality Assurance Department's work - the person in this role is expected to leverage available training (formal and informal), certification programs and on-the job learning to increasingly take on more complex work within the role. The responsibilities to be performed by complexity level are described in Tiers below.

Tier One: This category represents the basic fundamentals of the position which will be trained and performed during early service and ongoing while in this role. These are considered to be the fundamental basics of this job. It is expected that within approximately 2-6 months The Compliance Specialist will perform these responsibilities proficiently with minimal supervision.

• Responsible for executing the consumer complaint resolution process under the direction of the General Counsel/Chief Compliance Officer, to include investigation of and responses to all consumer complaints, all consumer attorney complaints, all identity theft complaints, and all complaints to the CFPB, State regulatory agencies, State Attorneys General, and the BBB. Reviews complaint communications and determines appropriate fact investigations and responses to complaints. Develops efficient and effective processes under the direction of the General Counsel/Chief Compliance Officer to assure thorough and reasonable investigation and responses to consumer complaints.
• Manages complaint logs.
• The investigation of and reporting to healthcare provider clients of suspected PHI breaches as well as maintaining HIPAA and security breach logs.

Tier Two: This category represents moderately complex elements of the job. It is essential that Tier One responsibilities are proficiently performed before beginning training or performance of these Tier Two responsibilities. It is expected that within approximately 4-8 months The Compliance Specialist will begin learning these responsibilities through available training (formal and informal), certification programs and on-the job learning, under supervision and guidance of the Paralegal Supervisor. It is expected that within 6-10 months The Compliance Specialist will perform these responsibilities proficiently with minimal supervision.

• Responsible for the timely review, investigation, handling, resolution of and responses to all consumer disputes, under the direction of the General Counsel/Chief Compliance Officer and in compliance with the Alliance Credit Reporting and Consumer Dispute Policy: Accuracy, Integrity, and Resolution.
• Creates procedures, work instructions, reviews work instructions for accuracy and assists managers with creating and revising procedures and work instructions.
• Responds to compliance questions from managers.
• Maintains a thorough understanding of the consumer laws and regulations applicable to the Company's businesses and stays up to date on them, including FDCPA, FCRA, CFPB debt collection and credit reporting regulations (Regulations F and V), TCPA, GLB, Regulation P, HIPAA privacy and security requirements, IRS regulation of non-profit hospitals, state and local debt collection laws and regulations.

Tier Three: This category represents the most complex elements of the job. At the point The Compliance Specialist's Tier Two responsibilities are proficiently performed with minimal supervision, these responsibilities will be added to the work. As this occurs, The Compliance Specialist will begin learning these responsibilities through available training (formal and informal), certification programs and on-the job learning, under direct supervision and guidance of the Paralegal Supervisor until fully proficient.

• As assigned, serves as a back-up to the Paralegal Supervisor of the Compliance and Quality Assurance Department, to include any of the following:
• Coordinating periodic audits.
• Monitoring Company processes for compliance with laws and regulations.
• Assistance in the development, periodic review and updating of Company policies and procedures.
• Coordinating the active letter inventory of all consumer letters utilized by the Company.
• Participating in quality assurance processes.
• Documentation of processes.
• Collection, analysis and reporting consumer complaints, consumer disputes and NCAR data for leading indicator trends, corrective action, and process improvements.
• Participation in management of the Company Blueprint Quality Assurance Program, adapted to the needs of the Company, including certification, re-certification, internal department audits, nonconformity process and training.
• Participation in developing and providing effective training to Company employees on consumer and healthcare laws and regulations applicable to the Company's businesses (FDCPA, FCRA, TCPA, GLB and HIPAA Privacy Rule).
• Adhere to Company's Core Values and Strategic Anchors.

Work Environment:

Employee works in a home office environment and sits at a desk during regularly scheduled work hours. Employee answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers. This position may work in the office or from a home office or a combination of both.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily (with or without accommodation). The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. It is the employee's responsibility to request a reasonable accommodation from the employer.

Disclaimer: This job description provides a summary of essential job functions and required skills, and it may be modified at any time depending on the needs of the organization. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is "at will."

Requirements

Required Knowledge, Skills and Abilities:

• Possess the ability to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette.
• Possess strong organizational skills and can work in a fast-paced environment.
• Adapts to competing priorities; ability to communicate well with General Counsel/Chief Compliance Officer, other Leadership Team members, Compliance Paralegal and peers to effectively allocate resources and time. Communicates well on project status and due dates.
• Possess the ability to resolve issues exercising good, independent judgment.
• Must be reliable, responsible, and able to maintain confidentiality.
• Demonstrate the use of strong time management skills.
• Demonstrate the ability to work as part of a team on projects and communicate effectively with management, staff and outside vendors and clients.
• Adapt to a changing environment in positive manner.
• Must be detail oriented and thrive on continual learning.
• Possess a high degree of self-motivation and ability to work independently.

Education and Experience:

Bachelor's Degree preferred. Experience in financial services and a process-oriented business environment is preferred. Background knowledge of consumer debt collection, consumer finance or healthcare regulation is preferred. Experience working with Microsoft Office applications is required.