IT Intern

Job Details

Description
ROLE OVERVIEW

The IT Infrastructure Intern will support the infrastructure team in maintaining, monitoring, and improving the company's network and systems environment. This hands-on role is designed for a college student pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field who is eager to learn how enterprise networks and systems operate. The intern will work closely with experienced infrastructure professionals, gaining real-world exposure to network management, security, troubleshooting, and technology implementation.

ROLE OBJECTIVES

• Support the setup, configuration, and maintenance of LAN, WAN, and wireless network components.
• Assist with monitoring network performance to ensure high availability and reliability.
• Participate in maintaining network security tools, including firewalls, VPNs, and intrusion detection/prevention systems.
• Help troubleshoot network issues, review alerts/logs, and assist in diagnosing performance or connectivity problems.
• Contribute to planned maintenance activities such as hardware refreshes, software upgrades, and patching.
• Support backup and disaster recovery processes by helping maintain configuration backups and learning recovery procedures.
• Observe and assist in responding to network-related incidents and documenting resolutions.
• Help with vendor coordination, hardware inventories, and preparing equipment for deployment.
• Maintain and update network documentation, diagrams, and basic performance reports.
• Provide support to the technical support team on network-related tickets and connectivity issues.
• Research emerging technologies and propose improvements aligned with team goals.
• Collaborate with other departments during system installations, rollouts, or upgrades.
• Assist with critical infrastructure tasks to help maintain system uptime and productivity.

Skills We Value

• A strong interest in network infrastructure, systems administration, or cybersecurity.
• Basic understanding of core networking concepts (IP addressing, routing, switching, DNS, etc.).
• Familiarity with Windows and/or Linux environments.
• Curiosity, willingness to learn, and a proactive approach to problem-solving.
• Ability to analyze issues, review logs, and help identify root causes.
• Solid communication skills and comfort working as part of a technical team.
• Attention to detail, especially when documenting systems or updating configurations.
• Ability to maintain confidentiality and handle sensitive or secure information appropriately.

Requirements

• Currently enrolled in a bachelor's program in Information Technology, Computer Science, Cybersecurity, or a related field.
• Ability to work in a fast-paced environment and adapt to evolving technical needs.
• Must be able to follow direction from experienced IT staff and adhere to company security and compliance standards.

Local housing options are available for students who aren't local to the area, making it easier for them to take advantage of this opportunity