Field Service Technical Representative

5 days ago

Cleveland, Ohio, United States Cincinnati Incorporated Full time

Field Service Technical Representative - (Laser) - Cleveland, OH (Job ID: 1297).

Cincinnati Incorporated is a privately owned industrial machine manufacturer that has been a staple in the fabrication industry since the late 1890s. We pride ourselves on a hard day's work and quality. Our employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: we offer a competitive and comprehensive benefits package. Are you ready for your career at CI?

Position Summary and Purpose: Our Field Service Technicians enjoy working hands-on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our metal fabrication machines. Our field service positions are home based but require an individual who is accustomed to at least 75% travel. Technicians will provide customer and product service via preventative and corrective maintenance in accordance with policies, principles and procedures established by Cincinnati Incorporated. Our Field Service Technicians are provided a company vehicle, paid training, and after the first year eligibility for our Field Service Incentive Program

Duties and Responsibilities:

ESSENTIAL:

  • Prioritize, schedule and complete machine service for customers
  • Prepare and submit documentation for efficient invoicing
  • Maintain company property for safe operation and maximum life
  • Efficiently manage business expenses to maximize profitability
  • Perform routine maintenance on equipment and assist in the establishment of the preventative maintenance schedules with customers

Education and Experience:

REQUIRED:

  • 3+ years' experience with industrial maintenance (or related military experience), to include troubleshooting

Knowledge, Skills, Abilities, Characteristics, etc.

REQUIRED:

  • Knowledge of electrical, mechanical and hydraulic principals
  • Strong diagnostics and technical aptitude
  • Ability to work independently with little supervision
  • Able to travel overnight at least 75%, at times
  • Superb Communication Skills with an emphasis on customer service
  • Strong PC and organizational skills

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical demands: This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle or feel objects, tools, or controls; must be able to lift a minimum of 50 lbs. frequently.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work environment: The noise level in the work environment can be loud occasionally. This is a high travel position.

EOE including Disabilities/Vets

**This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.

Some more amazing benefits offered by Cincinnati Incorporated:

✓ Paid Vacations

✓ Paid Holiday and Personal Days

✓ Medical Insurance (including HSA)

✓ Dental Insurance

✓ Vision Insurance

✓ Accident Insurance

✓ Life Insurance: AD&D

✓ Disability Insurance

✓ Generous 401K Employer Match

✓ Flexible Spending Account

✓ Tuition Reimbursement

✓ Employee Assistance Program

✓ Parental Leave

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