AVP Technology Lead – Service Center Technologies

We are seeking a strategic and hands-on AVP Technology Lead to architect and deliver next-generation Service Center technologies. This role blends solution architecture, hands-on development, and technology leadership to enable end-to-end servicing experiences for customers and advisors, automate routine tasks, and modernize platforms for scalability and resilience. The ideal candidate will have deep experience in call center infrastructure, cloud-native solutions, CX orchestration, and agentic AI integrations for enabling personalized and seamless servicing journeys. This role is ideal for a modern engineering leader who thrives at the intersection of hands-on solution delivery and strategic technology vision.

Responsibilities

· Serve as technical leader, solution architect, and hands-on developer working with Agile Product Delivery teams.

· Design and implement modern service center architectures, including cloud migration, microservices, and API-first frameworks.

· Enable end-to-end experiences by orchestrating customer journeys ensuring continuity across digital and assisted channels.

· Drive automation of routine tasks and introduce agentic AI integrations to optimize both customer and advisor interactions.

· Demonstrated ability in designing and implementing data architecture for customer experience enablement, ensuring secure, scalable, and compliant data flows.

· Lead platform modernization efforts, including redesigning legacy components and implementing advanced call routing and personalization strategies.

· Integrate and optimize workforce management and reporting tools to improve operational efficiency and advisor performance.

· Collaborate with QA and DevOps to adopt CI/CD, test-driven development, and automation best practices.

· Participate in Agile ceremonies and lead engineering forums for design reviews and delivery assignments.

· Evaluate and integrate emerging technologies (GenAI, RPA, predictive analytics) to enhance business processes.

· Communicate effectively with technical and non-technical stakeholders, influencing strategic decisions and driving adoption.

What We're Looking For

We want strategic thinkers who are hands-on problem solvers, passionate about delivering exceptional customer and advisor experiences. This role requires someone who thrives in a fast-paced environment, is client-focused, and can balance visionary leadership with technical execution.

Requirements

· Bachelor's Degree in Computer Science, Information Technology, or equivalent.

· 10+ years of experience in call center platform technologies, including solution architecture and hands-on development.

· Hands-on experience implementing third-party platforms for contact center operations and customer experience enablement, such as NICE, Nexidia, Salesforce, CoPilot, or Dynamics.

· Experience with JavaScript and Python for building advanced integrations and enhancing platform capabilities.

· Strong expertise in microservices, event-driven design, and API-first development.

· Demonstrated ability in designing and implementing data architecture for customer experience enablement.

· Practical experience with cloud-native servicing platforms, omnichannel systems, workforce management, and reporting frameworks.

Core Competencies

· Strategic Thinking and Innovation

· Technical Depth and Execution

· Customer Experience Design and Enablement

· Critical Thinking and Problem Solving

· Communication and Influence

· Change Leadership and Modernization

Preferences

· Experience with GenAI, predictive analytics, and AI-driven personalization.

· Experience with security and compliance frameworks for cloud and data architectures.

 

Pay Range:

$140,475-$234,125/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation's leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here

• Impactful Work: Our size is just right for you to make a real impact. Learn more here

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an  email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card.  Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at

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