Service Manager

2 weeks ago

Concord, New Hampshire, United States Superhero Fire Protection LLC Full time $100,000 - $120,000 per year

We're Hiring: Service Manager | SuperHero Fire Protection 
  Location: Charlotte NC
 Full-Time | Industry-Leading Pay | Top-Tier Benefits

About Us

At SuperHero Fire Protection, our mission is clear: to be the best fire protection contractor in the industry by delivering unmatched service and creating a stable, secure, and fulfilling environment for our team. We're not just another contractor — we're a community built on excellence, trust, and a commitment to doing things the right way.

We offer industry top pay, ongoing career planning, best-in-class benefits, and a genuine culture that cares. If you're passionate about protecting lives and property while leading a high-performing team, read on.

About the Role

We're seeking a Service Manager who is motivated, organized, and passionate about customer service and team leadership. You'll oversee our fire protection service department, ensuring projects are completed safely, efficiently, and to the highest standards.

This role is ideal for someone who thrives in a leadership position, takes pride in mentoring others, and believes in delivering nothing short of excellence to every client.

Key Responsibilities

  • Lead and manage service technicians, schedulers, and support staff
  • Ensure timely and high-quality delivery of fire protection services (inspections, testing, maintenance, repairs)
  • Maintain strong customer relationships and act as the primary point of contact for service-related matters
  • Collaborate with sales, operations, and project teams to drive performance
  • Monitor KPIs, productivity, and compliance with safety and industry standards
  • Hire, train, and develop team members as part of their long-term career path

What We're Looking For

  • 5+ years of experience in fire protection or related service management
  • Strong leadership and organizational skills
  • In-depth knowledge of fire protection systems (sprinklers, alarms, suppression, etc.)
  • Excellent communication and customer service abilities
  • NICET certification preferred (or willingness to obtain)
  • Commitment to safety, quality, and team success

Why Join SuperHero Fire Protection?

  • Top Pay: We recognize and reward experience and performance
  • Career Planning: We invest in your future with training and clear growth paths
  • Industry-Leading Benefits: Health, dental, vision, 401(k), PTO, and more
  • Supportive Culture: We care about our people — not just at work, but beyond
  • Team Environment: Be part of a mission-driven, family-oriented team that has your back

Ready to Be a SuperHero?

If you're ready to lead with purpose and make a real impact in fire protection, we want to hear from you.

Apply now by sending your resume to [Insert Email] or apply online at [Insert Link].

Join a company that values you as much as you value your work.
Be the hero your team and clients can count on — every day.

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