Patient Advocate

7 days ago

Dallas, Texas, United States Amaze Health Full time

Amaze Health delivers concierge-style virtual care that feels like having a trusted "doctor friend" on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.

Amaze is seeking a compassionate and skilled Patient Advocate to join our dedicated team at our Denver office. We welcome professionals who are driven by empathy, continuous learning, and delivering patient-first solutions while working collaboratively in our dynamic office environment. As a Patient Advocate, you guide patients through the twists and turns of the healthcare system, making complex insurance and care processes clear, accessible, and less stressful every step of the way.

This role is perfect for someone who finds purpose in helping others navigate complex systems, enjoys meaningful connections, and thrives in a collaborative, hybrid office-based environment.

Responsibilities

  • Make insurance understandable: Explain insurance coverage and costs in everyday language.
  • Denials and appeals: Support patients through denials and appeals, managing paperwork and updates.
  • Referrals: Coordinate referrals and prior authorizations for smooth access to care.
  • Collaborate as a team: Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient issues.
  • Innovate under pressure: Respond to emerging challenges with creative, patient-centered solutions that adapt to the realities and opportunities of virtual care

Requirements

  • Experience: At least 4 years working in a hospital or health insurance setting with direct experience in insurance processes, including financial counseling, patient financial services, and insurance follow-up.
  • Certification: Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred.
  • Education: High school diploma or equivalent required; Associate's degree preferred.
  • Language: Bilingual (Spanish/English) strongly preferred.
  • Key Attribute: Tech-savvy and confident, with excellent communication skills to explain details clearly and calmly in a fast-paced office environment.
  • Workspace: Ability to maintain a professional, focused environment and manage sensitive information with care.
  • Location: This is hybrid position. With a growing team in the Dallas area - the team works in person in an office environment, as needed.

Benefits

  • An inclusive, team-driven culture where your voice is valued and collaboration is the norm.
  • Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations.
  • A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments.
  • A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan.
  • Pay range for this position is $58,000 – $75,000 annually.

If you're ready to help patients overcome obstacles and simplify the healthcare journey, we'd love to meet you. Join us and see the difference you can make—one conversation at a time.

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