Genesys Cloud Engineer
2 weeks ago
Title:
Genesys Cloud Engineer
Position:
Contract W2
Location:
Long Beach, CA Remote
Only USC & GC
Job Description:
• Experience in working on IVR Call flow design in omni channels, mainly on Inbound and Outbound Voice, Chat channels.
• Experience in working on Data action and Integration on Genesys Cloud
• Experience in working on integrating any of CRM tool like salesforce on to Genesys cloud.
• Having a good skill in developing bot flows and bot configurations in inbound channel.
• Experience in configuration of all Genesys pre-configuration tools under the admin tab.
• Have a good knowledge on Genesys cloud support experience for troubleshooting agent issues.
• Experience in working outbound dialer campaign.
• Understanding, representing, and working on call flow design in Visio application.
• The candidate needs to have basic knowledge on Java scripting language to understand the business logics or to develop any new scripts.
Minimum years of experience: 5-8 years
Regards
Mohd Faisal
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Los Angeles, California, United States Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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