Community Relations Manager @ Ovation Heartwood Preserve

Community Relations Manager

Status: Full-Time

Shift: To discuss during interview

Wage: $55,000-$69,000/yr DOE + bonus plan

Location: Ovation Heartwood Preserve | 470 Maxwell Plaza, Omaha, NE 68154

An Ovation team member will emulate the Ovation brand with a focus on service, exceeding expectations and creating exceptional, memorable moments for all residents. Team members will always embrace and emulate the Ovation mission statement and core values and set an example of these values for all those that interact with them. They will assist residents to find their passion for life and pursuit of engagement within the Ovation family and create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the community. They will encourage and support teamwork and create memorable moments for our residents.

Our Mission: To enhance the life of every person we serve

Supports and maintains the Ovation Core Values

Integrity above all else

Passion for the quality of people's lives

Quality that is obvious

Innovation, not emulation

A culture of respect, belonging, and celebration of diversity

Reaching to learn, grow and embrace change

Teamwork, trust, camaraderie, and fun

Responsibilities:

• Respond to new inquiries and execute follow-up processes and procedures to advance prospective residents through the sales process
• Conduct tours using discovery and proper sales processes
• Log all sales activity into appropriate CRM
• Participate in scheduled daily and weekly sales meetings
• Work as a team to develop creative strategies to advance prospective residents through the sales process
• Develop and maintain a good working rapport with all facility departments to ensure appropriate and efficient decisions about prospective admissions and discharges are made
• Complete an outreach plan, as assigned by supervisor, which generally includes delivering information to appropriate external medical professionals including success stories, thank you cards and clinical information
• Create and uphold an atmosphere of warmth, patience, enthusiasm and a calm and cheerful environment
• Complete face-to-face contacts with primary referral sources each day and maintain a sales call log

Qualifications:

• Bachelor's Degree from an accredited college or university in marketing or related field preferred
• Must have 2-5 years of experience in sales, with proven ability to "close" a high percentage of quality leads
• Recommended 1+ years of sales experience in a hospital, nursing facility or retirement community
• Must present a professional appearance and reputation to represent Ovation and this facility
• Must possess the ability to work independently; must be a self-starter
• Experience with a Client Management System preferred
• Knowledge and experience interacting with residents of this nature
• Knowledge of patient admissions processes preferred
• Maintain confidentiality of all resident care information in accordance with HIPAA guidelines
• Must have a valid driver's license and dependable vehicle for transportation

Employee Perks:

• Employee meal credit
• Tuition assistance
• Career development opportunities
• Employee assistance program featuring free counseling services, financial coaching, legal services and more
• Generous PTO policy
• 401K retirement plan with employer contributions
• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance

"At Ovation, we love to celebrate our diverse group of hardworking employees. We value diversity and believe forming teams in which everyone can their true, authentic self is key to our success." We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

The company reserves the right to revise the duties set forth in this job description at its discretion.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.