Customer Service Representative

WildChina is seeking a
customer service representative
to join our Leisure Travel team. This is an opportunity to work with some of the world's most adventurous, individual and discerning travelers to craft exceptional journeys pioneering new realms in China's travel frontier.

Location:

Europe-based (fully remote) or Dubai-based (in-office)

Position Type
Full-time

Salary
Subject to experience

Key Responsibilities
As a key member of our industry-leading team, you'll:

• Curate bespoke adventures: Collaborate directly with English-speaking clients and travel agents to design personalized itineraries across China and beyond, blending cultural immersion, local insights, and sustainable practices.
• Champion client delight: Drive sales excellence through world-class service, turning every inquiry into a transformative journey that exceeds expectations.
• Pioneer destination expertise: Stay ahead of travel trends, updating your knowledge of landscapes, heritage sites, and hidden gems to ensure WildChina remains the industry standard-bearer.
• Share your vision: Contribute to team brainstorming, marketing campaigns, and product development, infusing your destination wisdom into every initiative.
• Build lasting relationships: Understand client passions deeply, partnering with our executive team to innovate experiences and foster long-term loyalty.

Required Skills And Qualifications

• Academic foundation: Bachelor's degree or higher, with a mind for detail and strategic thinking.
• Customer service excellence: Proven track record of excellence in a customer-service related field, preferably in a luxury or luxury-adjacent sector. Able to communicate effectively and compassionately with HNW and UHNW clients and travel agents.
• Communication mastery: Native or fluent English, paired with the ability to build trust across cultures. Proven track record of excellence in a customer-service related field, preferably in a luxury or luxury-adjacent sector.
• Collaborative mindset: Ability to work well with a remote team (for example colleagues, local partners, and guides in China).
• Operational excellence: A proactive, organized approach to project management — because the magic is in the meticulous planning.
• Cultural curiosity: A deep love and knowledge for/of Chinese history, geography, and sustainable travel — you see destinations not as places, but as stories waiting to be told.
• Cross-cultural agility: Proven ability to thrive in international environments, turning diverse perspectives into seamless client experiences.

To Apply
Please send the below application items to with the subject line: Customer Service Representative Europe – [Your Name].

• Your CV (if English is not your first language, please include your CEFR level in your CV)
• A cover letter which highlights your experience in China and background in customer service

• Completion of the below task:

• You receive this email from a travel agent:

• A long-time HNW couple of mine want me to plan a three day trip in Beijing for them featuring hands-on experiences, immersion with locals, exclusive access, and one big WOW moment. They are in their 40's and have traveled extensively but this is their first time to China, so they want to see the main sites but also connect with the local people and culture. They are foodies but don't want any hole-in-the-walls or street stalls, they like a mix of elevated local dining and Michelin-star restaurants. For accommodation, they want a luxury 5-star boutique which has plenty of local character/a good sense of place. Can you help me?

• Format:

• Formatted as an email response to the above

• 300 words maximum

APPLY NOW

About WildChina
WildChina caters to the curious, the world wanderers, and the wild travelers. We offer socially responsible, off-the-beaten-path adventures tailored to the desires of our leisure, education and corporate clients.

We are proud to be the only China-based firm recognized by
National Geographic Adventure
as one of the "Best Adventure Travel Companies on Earth",
Travel & Leisure
as an "A-List Travel Specialist", and by
Conde Nast
as a "Top Travel Specialist". Our motto is "Creating Life-Changing Experiences", and we strive to accomplish that through innovative ideas, customized planning and impeccable service.

WildChina exists to push the boundaries of travel while ensuring that our guests leave with memories to last a lifetime. We create journeys and experiences that cross the borders of geography and knowledge, challenging pre-conceptions and inspiring new stories.

From learning to make cheese with a farmer in her home to sipping on Tibetan butter tea with an expert guide, WildChina invites the world to experience China differently.