Pro Shop

7 days ago

West Palm Beach, Florida, United States CROQUET FOUNDATION OF AMERICA Full time $60,000 - $90,000 per year

Position Summary:

The National Croquet Center is seeking a dynamic and organized Pro Shop & Membership Manager. This unique, dual-role position is ideal for a customer-focused professional with experience in retail operations and membership engagement. The ideal candidate will manage all aspects of the Pro Shop, including merchandising, inventory, and sales while also serving as the primary point of contact for prospective and current members, overseeing onboarding, communication, and retention initiatives.

Key Responsibilities:

Pro Shop Management:

  • Oversee daily operations of the Pro Shop to ensure an exceptional retail experience
  • Manage merchandise selection, vendor relationships, and product ordering
  • Develop seasonal buying plans based on trends and member preferences
  • Maintain accurate inventory levels; conduct regular stock checks and reorders
  • Merchandise displays to reflect brand standards and drive sales
  • Manage Point-of-Sale (POS) system and ensure accurate reporting of sales and inventory
  • Train and supervise Pro Shop staff in customer service, product knowledge, and sales techniques
  • Collaborate with golf/tennis staff on event merchandise, uniforms, and promotions

Membership Management:

  • Serve as the first point of contact for prospective members; provide tours and detailed club information
  • Guide new members through the onboarding process, including orientation and welcome materials
  • Maintain accurate membership records and databases
  • Assist with member billing questions and membership status updates
  • Coordinate with the club's accounting and administrative team on renewals and resignations
  • Develop and implement strategies to improve member engagement, satisfaction, and retention
  • Plan or assist in member welcome events, mixers, or new member programming
  • Generate regular reports on membership trends, feedback, and suggestions

Qualifications:

  • 3+ years of experience in retail management, preferably in a golf, tennis, or hospitality setting
  • Experience in customer/member service or membership management strongly preferred
  • Strong understanding of merchandising, sales analytics, and inventory control
  • Excellent interpersonal and communication skills; a natural relationship-builder
  • Professional appearance and demeanor, with a commitment to delivering high-end service
  • Strong organizational and multitasking skills; self-motivated with attention to detail

Job Type: Full-time

Work Location: In person

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