Trainer - call center

5 days ago

Hartford, Connecticut, United States Hire Evolution Consulting Full time $40,000 - $60,000 per year

Job Summary

Trainer - call center

Full-time, 6 month contract with the potential for an extension or becoming permanent

In-Office | E Hartford, CT, United States

Shift: Monday to Friday; 830am - 5pm

$22.60 per hour, paid weekly

The Opportunity

You're the kind of person who is always looking to learn. You want to grow into something greater and you're looking for an employer encourages and supports your professional development. Hire Evolution Consulting promotes advancement and rewards our employees based on individual performance and merit. Sure you'll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we've discovered the recipe for success that's delivered year over year growth since our first year of business. This a culture of winning. At Hire Evolution Consulting we breed winners.

Responsibilities

  • Develop and deliver training programs for call center staff in person and remotely.
  • Evaluate training effectiveness and implement improvements.
  • Monitor and assess employee performance metrics regularly.
  • Provide ongoing coaching and support to team members.
  • Create engaging training materials and resources.
  • Facilitate workshops to enhance team skills and knowledge.
  • Collaborate with management to align training with business goals.
  • Stay updated on industry trends and best practices.
  • Encourage a culture of continuous learning within the team.
  • Utilize feedback to enhance training programs and employee engagement.
  • Set measurable goals for training outcomes and employee development.
  • Report on training progress and employee performance to management.

Experience/Qualifications

  • Proven experience in training and development within a call center environment remotely and in-person.
  • Experienced training in a call center environment with a focus in healtcare, Government or public sector, a definite asset.
  • Commitment to fostering a culture of continuous learning and development.
  • Completed Bachelor's degree required.
  • Strong understanding of performance metrics and evaluation techniques.
  • Excellent communication skills for effective coaching and feedback.
  • Ability to create engaging training materials that enhance learning.
  • Familiarity with industry trends and best practices in call center operations.
  • Ability to set and measure goals for training outcomes effectively.
  • Experience in facilitating workshops and group training sessions.
  • Proficiency in utilizing feedback to improve training programs.
  • Strong organizational skills to manage multiple training initiatives.

What's in it for you? (Salary, Commissions & Benefits)

  • Enjoy a collaborative work environment at our on-site location in East Hartford, CT, where teamwork thrives.
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