AGM Member Experience

Job Description
AGM Member Experience
Assistant General Manager
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited

In 1957, a dream took root in North Texas. Robert Dedman Sr. envisioned a place where affordability met family fun, a country club that wasn't just about exclusivity, but about creating lasting memories for generations to come. This dream became
Brookhaven Country Club
, and for over 60 years, it has served as a vibrant hub for families to connect, play, and grow.

Job Summary
With a focus on hospitality experience, the Assistant General Manager is a strategic leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. This role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM collaborates cross-functionally with the Club Manager (who focuses on day-to-day operations and oversees food & beverage, golf, racquet, and fitness teams) to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture.

Day To Day

• Leads the development and execution of the club's member experience strategy, including onboarding, storytelling, engagement programs, and improving retention.
• Partners with member committees to plan programming and execute compelling member events and experiences that align with club culture and business goals.
• Fosters a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences.
• Innovates and refines offerings based on evolving member needs, feedback, and industry trends.
• Implements a multi-channel communication strategy to amplify the club's brand, promote offerings, and keep members informed and inspired.
• Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs.
• Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints.

Required
About You:

• High school diploma or equivalent, (college degree preferred)
• A minimum of 5 years of experience in hospitality / member experience.
• A minimum of 3 years of experience leading a team

Preferred

• Bachelor's degree with a focus in hospitality management, business, sports management, communications, journalism, public relations, or recreation.
• Experience with creating and implementing strategies that drive revenue, club usage and member retention.
• Strategic thinker who can drive a vision for the club.
• Advanced knowledge working with Microsoft Office Suite, CRM/Salesforce, Canva, Facebook, and Instagram platforms, and strong technical literacy with the ability to work in multiple systems.

What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Benefits
While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

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• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
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