Lead Passenger Service

2 weeks ago

Lubbock, Texas, United States Menzies Aviation Full time $45,000 - $60,000 per year

Menzies Aviation is hiring

Benefits: Flight Benefits after 90 days, PTO, Dental, Medical, Vision.

Essential Duties and Responsibilities:

  • Co-ordinate, monitor and support the Passenger Services team.
  • Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier's standards.
  • Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
  • Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
  • Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
  • Liaison with Carriers' representatives to ensure their requirements and standards are being met
  • Assist in maintaining staff morale and have clear and open communication with staff
  • Cover any manpower shortages and/or assist whenever necessary
  • Other duties as assigned

Required skills

  • Must be 18 years of age and have a high school diploma, GED or equivalent work experience
  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience
  • Ability to proficiently read, write and speak English/Spanish
  • Ability to supervise up to 10-15 passenger service agents
  • Must be able to pass all pre-employment testing to include drug testing and a physical
  • Ability to safely lift up to 70 lbs.
  • Must maintain a valid state driver's license
  • Must be able and flexible to work variables shifts including weekends and holidays

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